Verlag: McGraw-Hill Education, United States, OH, 2018
ISBN 10: 1260092429 ISBN 13: 9781260092424
Sprache: Englisch
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
EUR 29,33
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In den WarenkorbPaperback. Zustand: Very Good. The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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In den WarenkorbZustand: NEW.
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In den WarenkorbZustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.
Verlag: McGraw-Hill Interamericana de España S.L., 2021
ISBN 10: 1260092429 ISBN 13: 9781260092424
Sprache: Englisch
Anbieter: Romtrade Corp., STERLING HEIGHTS, MI, USA
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In den WarenkorbZustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.
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In den WarenkorbZustand: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.
Verlag: McGraw-Hill Interamericana de España S.L., 2021
ISBN 10: 1260092429 ISBN 13: 9781260092424
Sprache: Englisch
Anbieter: Basi6 International, Irving, TX, USA
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In den WarenkorbZustand: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.
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In den WarenkorbKartoniert / Broschiert. Zustand: New. KlappentextBordoloi s Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on r.
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In den WarenkorbZustand: New. 10th edition NO-PA16APR2015-KAP.
Anbieter: GreatBookPricesUK, Woodford Green, Vereinigtes Königreich
EUR 64,14
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In den WarenkorbZustand: New. 2022. 10th Edition. Paperback. . . . . .
Anbieter: Biblios, Frankfurt am main, HESSE, Deutschland
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In den WarenkorbPaperback / softback. Zustand: New. New copy - Usually dispatched within 4 working days. 966.
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In den WarenkorbPaperback. Zustand: Brand New. 10 edition. 544 pages. 10.75x8.54x0.87 inches. In Stock.
Anbieter: GreatBookPricesUK, Woodford Green, Vereinigtes Königreich
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In den WarenkorbZustand: As New. Unread book in perfect condition.
Verlag: McGraw-Hill Education, OH, 2022
ISBN 10: 1265075530 ISBN 13: 9781265075538
Sprache: Englisch
Anbieter: CitiRetail, Stevenage, Vereinigtes Königreich
EUR 64,15
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In den WarenkorbPaperback. Zustand: new. Paperback. Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management.The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective service management. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. Each chapter begins with a vignette of a well-known company to motivate the reader and illustrate the strategic nature of the topic to be covered. Each chapter has a preview, a closing summary, key terms and definitions, a service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
Anbieter: Kennys Bookstore, Olney, MD, USA
EUR 96,99
Währung umrechnenAnzahl: 3 verfügbar
In den WarenkorbZustand: New. 2022. 10th Edition. Paperback. . . . . . Books ship from the US and Ireland.
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EUR 41,70
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In den WarenkorbZustand: Good. May have some shelf-wear due to normal use. Your purchase funds free job training and education in the greater Seattle area. Thank you for supporting Goodwills nonprofit mission!
Verlag: McGraw-Hill Education, OH, 2022
ISBN 10: 1265075530 ISBN 13: 9781265075538
Sprache: Englisch
Anbieter: AussieBookSeller, Truganina, VIC, Australien
EUR 106,79
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In den WarenkorbPaperback. Zustand: new. Paperback. Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management.The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective service management. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. Each chapter begins with a vignette of a well-known company to motivate the reader and illustrate the strategic nature of the topic to be covered. Each chapter has a preview, a closing summary, key terms and definitions, a service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
Verlag: McGraw-Hill Education, OH, 2022
ISBN 10: 1265075530 ISBN 13: 9781265075538
Sprache: Englisch
Anbieter: Grand Eagle Retail, Fairfield, OH, USA
EUR 75,32
Währung umrechnenAnzahl: 1 verfügbar
In den WarenkorbPaperback. Zustand: new. Paperback. Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management.The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective service management. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. Each chapter begins with a vignette of a well-known company to motivate the reader and illustrate the strategic nature of the topic to be covered. Each chapter has a preview, a closing summary, key terms and definitions, a service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.