Quality experience engineering customer (22 Ergebnisse)

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Taschenbuch. Zustand: Neu. Industrial Engineering applied to Service | A Systemic Approach to Optimizing Processes, Quality and Customer Experience | Andrea Aguirre Flores | Taschenbuch | Englisch | 2026 | Our Knowledge Publishing | EAN 9786209656521 | Verantwortliche Person für die EU: SIA OmniScriptum Publishing, Brivibas Gatve 197, 1039 RIGA, LETTLAND, customerservice[at]vdm-vsg[dot]de | Anbieter: preigu.…

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Hardback. Zustand: New. The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.…

Zustand: New. Editor(s): Mellouk, Abdelhamid; Cuadra-Sanchez, Antonio. Num Pages: 256 pages. BIC Classification: UY. Category: (P) Professional & Vocational. Dimension: 234 x 162 x 20. Weight in Grams: 570. . 2014. 1st Edition. Hardcover. . . . .

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Zustand: New. Inhaltsverzeichnis1. Chapter: Evaluating quality of experience in IPTV services 2. Chapter: Ecosystem for Customer Experience Management 3. Chapter: Estimating the Effect of Context on QoE of Audiovisual Services 4. Chapter: Location .

Hardcover. Zustand: Brand New. 1st edition. 256 pages. 9.50x6.50x1.00 inches. In Stock.

Zustand: New. Editor(s): Mellouk, Abdelhamid; Cuadra-Sanchez, Antonio. Num Pages: 256 pages. BIC Classification: UY. Category: (P) Professional & Vocational. Dimension: 234 x 162 x 20. Weight in Grams: 570. . 2014. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland.

Buch. Zustand: Neu. Neuware - The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.…

Hardback. Zustand: New. The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.…

Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This book is your practical guide to transforming your chaotic service operation into a well-oiled machine. Stop fighting endless lines, billing errors, and customer frustration. You'll discover how Industrial Engineering (II) becomes your greatest ally: Use Service Blueprinting to design fail-safe experiences. Implement Lean Six Sigma (LSS) to eliminate the waste no one sees. Master Queuing Theory to manage waiting intelligently. Plus, explore the future with chapters dedicated to Automation (RPA) and Artificial Intelligence (AI), learning how to use them for predictive optimization and massive service personalization.An essential read for leaders and future engineers seeking not just efficiency, but true excellence that is felt and valued in every customer interaction.…