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Paperback. Zustand: new. Paperback. Most CX advice assumes your job is to make customers feel something.But in the world of banking, the goal is very different: help customers finish something.Designing for Need introduces a sharp framework for modern financial services: separate WANT-to-do experiences from NEED-to-do ones-and stop borrowing playbooks from entertainment brands to solve task-based problems.With an engineer's eye for friction and a strategist's sense for prioritization, author and financial CX expert Derek Corcoran connects behavior, process, and digital design into a single practical mandate: reduce effort, accelerate completion, and build trust through clarity.Here, you'll learn a language leaders can align on, a way to diagnose where "delight" is backfiring, and principles that translate directly into simpler journeys-without relying on gimmicks, jargon, or performative CX.If you want a CX strategy your organization can actually execute-one that turns complexity into clarity and helps customers get in, get done, and get on with life-start here. Stop chasing empty delight and start prioritizing utility. This guide challenges financial leaders to ditch entertainment-style gimmicks in favor of streamlined, task-driven experiences that help users finish what they start. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Softcover/Taschenbuch. Zustand: Neu. On paper, Kyle Layne's life looked ordinary.He grew up in a loving Midwestern family, built a solid career, married his college girlfriend, and tried to do right by the people around him. But underneath it all, he hid a secret shame: alcohol had become the center of his life.What began as a way to take the edge off became a slow-building fire, until the illusion of control fractured and the blaze consumed his sense of self, his marriage, and everything he claimed to love. Then came the fight for life: rehab, hard reckonings, amends, and the daily discipline of choosing sobriety when it would be easier not to.Chasing Control stretches far beyond addiction. It is the story of shared struggles of shame, isolation, lost identity, and slow, daily decline. It's not about the climb from some proverbial rock bottom, but the intentional building of a foundation that was rapidly put to the test by real, unforeseen, and unimaginable hardship. Sprache: Englisch Gewicht in Gramm: 534.…

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Buch. Zustand: Neu. Neuware - Most CX advice assumes your job is to make customers feel something.But in the world of banking, the goal is very different: help customers finish something.Designing for Need introduces a sharp framework for modern financial services: separate WANT-to-do experiences from NEED-to-do ones-and stop borrowing playbooks from entertainment brands to solve task-based problems.With an engineer's eye for friction and a strategist's sense for prioritization, author and financial CX expert Derek Corcoran connects behavior, process, and digital design into a single practical mandate: reduce effort, accelerate completion, and build trust through clarity.Here, you'll learn a language leaders can align on, a way to diagnose where 'delight' is backfiring, and principles that translate directly into simpler journeys-without relying on gimmicks, jargon, or performative CX.If you want a CX strategy your organization can actually execute-one that turns complexity into clarity and helps customers get in, get done, and get on with life-start here.…

Paperback. Zustand: new. Paperback. In the emerging world of AI, the same product can be a moat, a trap, or a lottery ticket. The difference is not the technology. It is the economics.The old SaaS investing playbook assumes smooth adoption curves, tidy unit economics, and software margins that improve as you scale. AI companies break those assumptions. Every prompt can carry a cost. Usage can swing wildly. And a product that looks impressive in a demo can still be a bad business.Investing in AI is a practical reset for investors looking for a new edge in the age of AI. This book replaces the SaaS playbook with six new mental models for spotting defensible businesses that are built to last-even when the technology shifts beneath them.The world is changing, and the future is unwritten. Don't let old habits stop you from seizing new opportunities. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Buch. Zustand: Neu. Neuware - On paper, Kyle Layne's life looked ordinary. He grew up in a loving Midwestern family, built a solid career, married his college girlfriend, and tried to do right by the people around him. But underneath it all, he hid a secret shame: alcohol had become the center of his life.What began as a way to take the edge off became a slow-building fire, until the illusion of control fractured and the blaze consumed his sense of self, his marriage, and everything he claimed to love. Then came the fight for life: rehab, hard reckonings, amends, and the daily discipline of choosing sobriety when it would be easier not to.Chasing Control stretches far beyond addiction. It is the story of shared struggles of shame, isolation, lost identity, and slow, daily decline. It's not about the climb from some proverbial rock bottom, but the intentional building of a foundation that was rapidly put to the test by real, unforeseen, and unimaginable hardship.…