The Customer Revolution : How to Thrive when Customers Are in Control

Seybold, Patricia B. ; Marshak, Ronni T. ; Lewis, Jeffrey M.

ISBN 10: 0609607723 / ISBN 13: 9780609607725

Verlag: Crown Publishing Group, Incorporated, New York, Ny, U. S. A., 2001

Beschreibung

398p, index. New copy stated first ed. ; 8vo.

Bestandsnummer des Verkäufers 4321

Bibliografische Details

• Titel: The Customer Revolution : How to Thrive when Customers Are in Control
• Verlag: Crown Publishing Group, Incorporated, New York, Ny, U. S. A.
• Erscheinungsjahr: 2001
• Sprache: Englisch
• ISBN-10: 0609607723
• ISBN-13: 9780609607725
• Einband: Hard Cover
• Auflage: First Edition.
• Zustand: As New
• Zustand des Schutzumschlags: As New
• Verkäuferkataloge:
  • Business Management

Über diesen Titel

Inhaltsangabe

The author of Customers.com focuses on the customer as the driving force behind the Internet economy and explains how customer loyalty and satisfaction can affect business success. 100,000 first printing.

Über die Autorin bzw. den Autor

PATRICIA B. SEYBOLD is the author of the international bestseller <b>Customers.com</b> and is the founder and CEO of the Boston-based Patricia Seybold Group (www.psgroup.com). The Seybold Group specializes in helping Fortune 500 companies with their e-business strategies, best practices, and technology architecture decisions. Founded in 1978, the firm offers customized consulting services, an online strategic research service, executive workshops, and in-depth research reports.