Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams

Craig E. Runde

ISBN 10: 047050546X / ISBN 13: 9780470505465

Verlag: John Wiley & Sons Inc, 2010

Beschreibung

2010. 1st Edition. Hardcover. A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Series: J-B CCL (Center for Creative Leadership). Num Pages: 280 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 240 x 220 x 25. Weight in Grams: 706. . . . . . Bestandsnummer des Verkäufers V9780470505465

Bibliografische Details

Titel: Developing Your Conflict Competence: A ...

Verlag: John Wiley & Sons Inc

Erscheinungsdatum: 2010

Einband: Hardcover

Zustand: New

Auflage: 1. Auflage

Über diesen Titel

Reseña del editor:

A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively. "A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration." --Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University "Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide!" --Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There, Succession: Are You Ready?, and the upcoming MOJO "I've read the authors' first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams. Their latest book pulls it all together by providing models, examples, and thought-provoking insight. It will be required reading for my senior management team." --Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.