Quality in America: How to Implement a Competitive Quality Progam [INCLUDES ORIGINAL SIGNED LETTER TO IBM CHAIRMAN & CEO] [FIRST EDITION, FIRST PRINTING]

Hunt, V. Daniel

Verlag: Business One Irwin, Homewood, Illinois, 1992

Beschreibung

As new condition silver gray linen boards with gold spine lettering within maroon and gold block borders and contained within an as new condition color illustrated dust jacket. Includes Author Dedication; Preface; Acknowledgments; Appendix A: Executive Reading; Appendix B: Definitions; Appendix C: Information Resources; and Index. Illustrated with charts, diagrams and tables. Also includes an original signed letter from the Business One Irwin Manager of Publicity & Marketing to IBM Corp. Chairman and CEO John F. Akers dated February13, 1992 re: Trade discussions with Japanese Prime MInister Kiichi Miyazawa, the book Quality in America, etc. "Quality has become the linchpin for competitive advantage and survival in both domestic and international markets in the 90s. V. Daniel Hunt, author of several award-winning productivity books, analyzes the present state of the practice of quality in America ahd shows you how to successfully implement a competitive quality program in your company based on the "Quality First" methodology. Drawing upon the results of extensive on-site interviews and research, Hunt shows you how to review your quality performance and dramatically improve market share, profitability, and performance by adopting the "Quality First" methodology. He uses a mix of comparative analysis, methodologies, lessons learned, and tools and techniques specially synthesized for this book to help you understand the quality hurdles facing your organization. Several leading quality improvement methods are presented, including the Deming Philosophy, the Juran Approach, the Crosby School, the Total Quality Management Concept, and the author's own synthesis in the form of the "Quality First" methodology. The unique benefits of each are assessed to help companies choose the philosophy or method that best fits their needs and company organization. Then Quality in America shows you how to apply the "Quality First" approach. Hunt shows you how to: Use quality to create a strategic advantage over your competitors; Benchmark the level of quality performance in your own organization; Demystify the different quality philosophies; Understand the basic tools and techniques that can improve quality in the organization; Apply for the Malcolm Baldrige National Quality Award; Implement the "Quality First" approach in your organization. Quality in America looks at the lessons learned by such American quality leaders as Federal Express, Globe Metallurgical, Milliken & Company, Motorola Inc., Wallace Company, Westinghouse, and Xerox." - from the inner front jacket flap. Bestandsnummer des Verkäufers 007730

Bibliografische Details

Titel: Quality in America: How to Implement a ...

Verlag: Business One Irwin, Homewood, Illinois

Erscheinungsdatum: 1992

Einband: Hardcover

Zustand: As New

Zustand des Schutzumschlags: As New

Auflage: 1st Edition