Dealing with Difficult People (Creating Success, 47) - Softcover

Lilley, Roy

Softcover

ISBN 10: 0749456604 ISBN 13: 9780749456603

Verlag: Kogan Page, 2010

Inhaltsangabe

Book by Lilley Roy

Über diesen Titel

Críticas:

Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance. --Business Executive" "Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance." - "Business Executive" "Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance." "Business Executive"

Reseña del editor:

Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved.

Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints.

A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Über diese Auflage

• Verlag: Kogan Page
• Erscheinungsdatum: 2010
• ISBN 10: 0749456604
• ISBN 13: 9780749456603
• Einband: Tapa blanda
• Auflage: 1
• Anzahl der Seiten: 160