The Restaurant Owners Guide to Managing Waiters!: Restaurant Owners, Managers and Hospitality Employees: Easily Teach Your Staff to Provide ... ?Fifty Shades of PAY!? to Inspire Your Staff! - Softcover

Homsey, Ms LeeAnne

Softcover

ISBN 10: 1497509432 ISBN 13: 9781497509436

Verlag: CreateSpace Independent Publishing Platform, 2014

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Reseña del editor:

Combining Customer Engagement Training With Hospitality Training To Create The Best FOH Staff For The Social Age. Discover huge gaps in your customer service training due to the advent of social media and its effect on your bottom line. Learn the different ways your employees should be engaging with customers before, during and after their dining experiences. Discover the ways traditional training now allows for thousands of dollars in profits to slip through your fingers every day and worse, allows for the vast majority of your customers to leave needlessly anonymous. With solid social engagement training for your employees, you will never wonder if or even when a customer is coming back. He will be scheduling his next reservation before he leaves. You will never again have to wonder if your guests will post great things on social media your customers Get your customers engaged and sharing about your businesses. Train your employes to engage customers while your competition sits idly by posting pictures of their entrees. Train the engagement skills that will skyrocket your bottom line. Tipped or non-tipped employee, today's restaurants need specialized social engagement training to succeed. Train Your Staff To Be Excited To Provide The Best Customer Service For Your Customers. Manage Your Staff To Engage Your Customers! Manage Your Staff To WANT To Create Massive Amounts Of Relationships Guaranteed With My "Server's Customer Engagement Workbook" Included. Read And Ask Questions From The Workbook At Each Pre-Shift Meeting For Two Weeks And Watch Your Sales Explode! Read This Book And Increase Your Sales And Foot-traffic Guaranteed! Start managing your staff to build your guest's experience to remember all of their personal preferences and create more frequent and more engaged visits. Read this book and the new mind-set for all employees will be focused on creating relationships and experiences instead of problems or excuses. Read This Book To Learn Unique Customer Service Tips & Tricks For Your Staff Today! Questions, consultations or advice call any time 1-(646)-462-0384! For free resources see some articles, posts and videos @ http://www.leeannehomsey.com

Biografía del autor:

LeeAnne Homsey is a third generation restaurant staff training specialist. Her customer engagement techniques handed down from her grandmother Mildred Tarbox, a restaurant owner during the Great Depression and her mother, Elna Krapowicz a restaurant/banquet hall owner in Danbury Connecticut. During one of her last managing jobs it became crucial for her staff to become more involved and excited about customer engagement and turning to her mother, discovered hundreds of un-tapped employee motivating, customer experience creating tips and tools. Still in New York City after thirty years, she now shares her mother's and grand mother's insights and wisdom for better customer service.

Über diese Auflage

• Verlag: CreateSpace Independent Publishing Platform
• Erscheinungsdatum: 2014
• ISBN 10: 1497509432
• ISBN 13: 9781497509436
• Einband: Tapa blanda
• Anzahl der Seiten: 240