Call Center Management - Softcover

Anton, Jon

Softcover

ISBN 10: 1557531129 ISBN 13: 9781557531124

Verlag: Purdue University Press, 2007

Inhaltsangabe

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Reseña del editor:

Designed to provide new professional callcenter managers with a methodology for managing their callcenter in an easily understood, step by step manner.

Biografía del autor:

Jon Anton specializes in enhancing customer service strategy through inbound call centers and teleweb centers using the latest telecommunications and computer technology. He has assisted over 400 companies in improving their customer service strategy/delivery by the design and implementation of inbound and outbound call centers. Dr. Anton is the author of 48 papers and 5 books on customer service and call center methods; and in 1996, Call Center Magazine selecting him as an Original Pioneer of the emerging call center industry.

Über diese Auflage

• Verlag: Purdue University Press
• Erscheinungsdatum: 2007
• ISBN 10: 1557531129
• ISBN 13: 9781557531124
• Einband: Tapa blanda
• Anzahl der Seiten: 100