Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans! SIGNED by the author, Ken Blanchard with brief inscription dated 1993 on the front free endpaper. 6th printing. Hardcover, xii, 137 pp., unclipped jacket. Excellent condition.

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Bibliografische Details

Titel: Raving Fans: A Revolutionary Approach To Customer Service
Verlag: William Morrow, New York
Erscheinungsjahr: 1993
Sprache: Englisch
ISBN-10: 0688123163
ISBN-13: 9780688123161
Einband: Hardcover
Auflage: Later Printing
Zustand: Fine
Zustand des Schutzumschlags: Fine
Signiert: Signed by Author(s)

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Inhaltsangabe

Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month.

�ber die Autorinnen und Autoren

Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies(R), a leading international training and consulting firm.

Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. A noted speaker, author, and businessperson, he serves on several boards and is currently busy with new projects: a chain of full-service car washes and three forthcoming books, High Five!, Kingdomality, and Road to Riches, all coauthored with Ken Blanchard.

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