Collectible, signed by author, edition! Very good condition. Interior is tight, bright and clean; no underlining, notes or highlighting. Binding is solid and strong. Paperback cover is clean. Moderate scuffing, corner bumps and/or creases on the paperback covers due to shelf and reader wear. Gift inscription on inside page. 100% Satisfaction Guaranteed. All items are carefully enclosed with bubble wrap. We ship promptly and worldwide via US Post and will email you a tracking number.

Bestandsnummer des Verk�ufers SKU0048969

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Bibliografische Details

Titel

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

Verlag

AMACOM

Erscheinungsjahr

2003

Sprache

Englisch

ISBN-10

0814471714

ISBN-13

9780814471715

Einband

Paperback

Zustand

Very Good

Gewicht

10�Unzen

Signiert

Signed by

Verk�uferkataloge

79.98

�ber diesen Titel

Inhaltsangabe

All businesses have customers, but how many of them deliver unforgettably good customer service?

Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.

Packed with examples applicable to a wide range of industries, Secret Service provides practical, realistic ways to:

Turn customer complaints into positive experiences,
Use marketing to go deeper with existing customers,
Increase customer and employee retention,
and turn bland customer service into truly memorable customer experiences.

By quantifying and examining each phase of the "Customer Experience Cycle," Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level.

�ber die Autorin bzw. den Autor

John R. DiJulius III (Cleveland, OH) is the founder of John Robert's Hair Salons, which won the Ernst Young Entrepreneur of the Year Award in 1999. He is President of Minding Your Business, a business consulting firm specializing in customer service and marketing. For more information about he author visit his website www.secretservicesystems.com.

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Brockett Designs has over 40 years of experience in the mail order business. They are conveniently located in south central Montana for rapid shipping to all parts of North America. Their well trained sales staff meticulously inspects each book and provides an accurate as possible, description when listing it. Your book will be carefully wrapped, securely packaged and promptly shipped via the delivery method you choose by Brockett Designs' professional shipping crew. Returns are never a problem and are always handled quickly and efficiently. Brockett Designs guarantees your satisfaction with their products and service or your purchase price will be cheerfully refunded. We want every order to go as smoothly as possible, but in rare cases, problems will occur and mistakes will happen. Buyers should contact us with any questions or problems they may have. *Feedback should not be given until after Brockett Designs has had the opportunity to address the problem. In nearly all cases the problem will be resolved quickly and to the buyer's satisfaction.

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