Switch (Signed) How to Change Things when Change is Hard

Chip Heath

ISBN 10: 0385528752 / ISBN 13: 9780385528757

Verlag: Broadway Business, New York, NY, 2010

Beschreibung

Author; 305 pages; Lenghty notes on endpapers. Signed on half title page. Very Good condition otherwise. No other noteworthy defects. No markings on text. ; - We offer free returns for any reason and respond promptly to all inquiries. Your order will be packaged with care and ship on the same or next business day. Buy with confidence. Bestandsnummer des Verkäufers HVD-46108-A-0

Bibliografische Details

Titel: Switch (Signed) How to Change Things when ...

Verlag: Broadway Business, New York, NY

Erscheinungsdatum: 2010

Einband: Hardcover

Zustand: Very Good

Zustand des Schutzumschlags: Very Good

Signiert: Signatur des Verfassers

Auflage: First Edition; First Printing.

Über diesen Titel

Inhaltsangabe:

Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives?

The primary obstacle is a conflict that's built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems - the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort - but if it is overcome, change can come quickly.

In Switch, the Heaths show how everyday people - employees and managers, parents and nurses - have united both minds and, as a result, achieved dramatic results:

• The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients
• The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping 
• The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service 

In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

Über die Autorin bzw. den Autor:

CHIP HEATH is a professor at the Graduate School of Business at Stanford University. He lives in Los Gatos, California. DAN HEATH is a senior fellow at Duke University's Center for the Advancement of Social Entrepreneurship (CASE). He lives in Raleigh, North Carolina. The Heath brothers are the bestselling authors of Made to Stick and Switch. They write a regular column in Fast Company magazine, and have appeared on Today, NPR's Morning Edition, MSNBC, CNBC, and have been featured in Time, People and US News and World Report.