Total Quality Management - Softcover

Richardson, Terry L.

Softcover

ISBN 10: 0827371926 ISBN 13: 9780827371927

Verlag: Delmar Cengage Learning, 1996

Inhaltsangabe

Book by Richardson Terry

Über diesen Titel

Críticas:

Introduction to Change: History Lessons in Pursuing Quality. The Challenge of Change. World Quest for Quality. The Total Quality System: The Quality Imperative and Quest. Quality As A Philosophy. Steps to Implementation of TQM: Strategies for Total Quality Management. Preparation and Planning Phase. Assessment Phase. Implementation Phase. Networking Phase. Implementing Quality Methods/Techniques: Group/Team Involvement. Group/Team Problem-Solving Techniques. Quantitative/Statistical Analysis. Quality Analysis Tools: Quality Analysis Tools. Controlling and Improving Processes. System Improvement Techniques. Quality Standards: Quality Standards.

Reseña del editor:

This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness. ALSO AVAILABLE INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Instructor's Guide, ISBN: 0-8273-8210-3

Über diese Auflage

• Verlag: Delmar Cengage Learning
• Erscheinungsdatum: 1996
• ISBN 10: 0827371926
• ISBN 13: 9780827371927
• Einband: Tapa blanda
• Anzahl der Seiten: 444