Service Level Manager: Careers in IT service management (BCS Guides to IT Roles) - Softcover

Sansbury, John

Softcover

ISBN 10: 178017294X ISBN 13: 9781780172941

Verlag: BCS, The Chartered Institute for IT, 2017

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Críticas:

'The real success of this book is that rather than talk in ethereal, theoretical terms it addresses the subject from a practical standpoint with usable suggestions highlighting the ‘how’ rather than just the ‘what’. This is a focus that so many books in the ITSM space are missing.'

Chris Evans, ITSM Specialist

Reseña del editor:

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Über diese Auflage

• Verlag: BCS, The Chartered Institute for IT
• Erscheinungsdatum: 2017
• ISBN 10: 178017294X
• ISBN 13: 9781780172941
• Einband: Tapa blanda
• Anzahl der Seiten: 152