Pocketbook from the Official Publisher of ITIL: 3 (ITIL V3 Foundation Handbook) - Softcover

Hanna, Ashley; Windebank, John; Adams, Simon; Sowerby, John; Rance, Stuart; Cartlidge, Alison

Softcover

ISBN 10: 0113311974 ISBN 13: 9780113311972

Verlag: Stationery Office Books, 2009

Inhaltsangabe

Book by Office of Government Commerce

Über diesen Titel

Reseña del editor:

Now updated in line with the new 2009 syllabus, this reference revision guide, 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.

Críticas:

"Very useful for both the ITIL Foundation student attending training as well as the instructor. Could be used as part of handouts during or even better, before training." Michael Imhoff Nielsen, IBM Denmark."

Über diese Auflage

• Verlag: Stationery Office Books
• Erscheinungsdatum: 2009
• ISBN 10: 0113311974
• ISBN 13: 9780113311972
• Einband: Tapa blanda
• Anzahl der Seiten: 190