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In Selling Luxury, Robin Lent and Geneviève Tour explore every component of luxury sales and offer proven, practical strategies for connecting with customers. Rather than sales associates, the luxury market calls for "Sales Ambassadors" who represent the brand with distinction. Sales Ambassadors understand how to connect with customers by discovering their unique moti-vational desires. This requires a multitude of specialized skills: passion, perseverance, empathy, daring, and curiosity. Through personalized service each and every time, Sales Ambassadors are able to build trust, brand loyalty, and lasting customer relationships.
If you want to succeed in the luxury sales universe, Selling Luxury is for you. You'll pick up the skills and approaches that work everyday in a multitude of situations. You'll learn how to:
The universe of luxury is no place for traditional hard-sell tactics. Instead, you have to subtly adapt to your customer in a deeper way. Doing so takes a truly personal touch. Selling Luxury shows you how to develop these skills and make them a key part of your own unique selling style.
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Buchbeschreibung Hardcover. Zustand: New. No Jacket. 1st Edition. New 1st edition. No DJ issued. Ships: NEXT DAY (m-f) excluding holidays, when ordered before 2 PM PST with tracking and customer service guaranteed. Bestandsnummer des Verkäufers D1928 1 Nh 3.4 0.5 61
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Buchbeschreibung Zustand: New. Bestandsnummer des Verkäufers 5767135-n
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Buchbeschreibung Hardcover. Zustand: new. Bestandsnummer des Verkäufers 9780470457993
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Buchbeschreibung Zustand: New. Brand New. Bestandsnummer des Verkäufers 0470457996
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Buchbeschreibung Hardcover. Zustand: new. New Copy. Customer Service Guaranteed. Bestandsnummer des Verkäufers think0470457996
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Buchbeschreibung Hardcover. Zustand: new. New. Fast Shipping and good customer service. Bestandsnummer des Verkäufers Holz_New_0470457996
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Buchbeschreibung Zustand: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!. Bestandsnummer des Verkäufers OTF-S-9780470457993
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Buchbeschreibung Hardcover. Zustand: new. Hardcover. Selling high-end luxury creations requires a different set of skills than does traditional selling. Clients have high expectations for the service they receive and base their purchasing decisions more on emotion and desire than practical need. Whether you are selling diamond bracelets or sports cars, the key to concluding the sale lies in how well you sell rather than what you sell. In Selling Luxury, Robin Lent and Genevieve Tour explore every component of luxury sales and offer proven, practical strategies for connecting with customers. Rather than sales associates, the luxury market calls for Sales Ambassadors who represent the brand with distinction. Sales Ambassadors understand how to connect with customers by discovering their unique motivational desires. This requires a multitude of specialized skills: passion, perseverance, empathy, daring, and curiosity. Through personalized service each and every time, Sales Ambassadors are able to build trust, brand loyalty, and lasting customer relationships. If you want to succeed in the luxury sales universe, Selling Luxury is for you. Youll pick up the skills and approaches that work everyday in a multitude of situations. Youll learn how to: Connect emotionally with customersExceed your customers expectationsTurn every customer contact into a brand experiencePersonalize your customer serviceLearn about customers through observing and discovery Create the desire to purchase Deal positively with customer objectionsBuild a relationship of trust and brand loyalty The universe of luxury is no place for traditional hard-sell tactics. Instead, you have to subtly adapt to your customer in a deeper way. Doing so takes a truly personal touch. Selling Luxury shows you how to develop these skills and make them a key part of your own unique selling style. Proven principles and tactics for successful selling in the expanding luxury goods market Customers of high-end products hold extremely high expectations in terms of customer service. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Bestandsnummer des Verkäufers 9780470457993
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Buchbeschreibung hardcover. Zustand: New. . Bestandsnummer des Verkäufers 52GZZZ01W18A_ns
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Buchbeschreibung Zustand: New. Buy with confidence! Book is in new, never-used condition. Bestandsnummer des Verkäufers bk0470457996xvz189zvxnew
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