Keeping Score: Using the Right Metrics to Drive World Class Performance - Hardcover

Brown, Mark Graham

 
9780527763121: Keeping Score: Using the Right Metrics to Drive World Class Performance
Hardcover
ISBN 10: 0527763128 ISBN 13: 9780527763121
Verlag: Productivity Press, 1996

Zu dieser ISBN ist aktuell kein Angebot verfügbar.

Inhaltsangabe

Keeping Scoreensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to:

  • Evaluate your current approach to measurement.
  • Pinpoint incorrect performance measurements.
  • Select the right financial metrics.
  • Measure customer satisfaction and value.
  • Measure quality of products and services before they reach customers.
  • Perform process measurement.
  • Track supplier performance.
  • Measure employee satisfaction.
  • Redesign metrics and systems used to collect and report data.

    • Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

    Reseña del editor

    Keeping Scoreensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to:

  • Evaluate your current approach to measurement.
  • Pinpoint incorrect performance measurements.
  • Select the right financial metrics.
  • Measure customer satisfaction and value.
  • Measure quality of products and services before they reach customers.
  • Perform process measurement.
  • Track supplier performance.
  • Measure employee satisfaction.
  • Redesign metrics and systems used to collect and report data.

    • „Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

    Verlag
    Productivity Press
    Erscheinungsdatum
    1996
    Sprache
    Englisch
    ISBN 10 
    0527763128
    ISBN 13 
    9780527763121
    Einband
    Tapa dura
    Auflage
    1
    Anzahl der Seiten
    224
    Kontakt zum Hersteller
    Nicht verfügbar
    Verantwortliche Person
    Nicht verfügbar

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    ISBN 10:  1563273551 ISBN 13:  9781563273551
    Verlag: Productivity Press, 2020
    Softcover