Quality Management for Information and Library Managers - Hardcover

Brophy, Peter; Coulling, Kate

 
9780566077258: Quality Management for Information and Library Managers
Hardcover
ISBN 10: 0566077256 ISBN 13: 9780566077258
Verlag: Gower Publishing Ltd, 1996

Inhaltsangabe

This book introduces the concepts of quality management to information and library managers and those in related service industries and suggests how the strengths of the quality movement can be harnessed by those working in the sector.
The first part examines how quality management has developed in other areas with particular reference to services, and shows how Total Quality Management can contribute to improved performance and effectiveness. In the second part, quality management in the library and information sector is reviewed, with particular reference to mission, performance measurement and charters. The emphasis is on quality management as an holistic approach which needs to permeate all parts of the organization, whilst retaining the primary focus of meeting customer needs. There is an extensive bibliography of sources from both library and information services and other service, commercial and industrial backgrounds.

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Über die Autorin bzw. den Autor

Professor Peter Brophy is University Librarian and Head of the Centre for Research in Library and Information Management at the University of Central Lancashire.

Von der hinteren Coverseite

This book introduces the concepts of quality management to information and library managers and those in related service industries and suggests how the strengths of the quality movement can be harnessed by those working in the sector. The first part examines how quality management has developed in other areas with particular reference to services, and shows how Total Quality Management can contribute to improved performance and effectiveness. In the second part, quality management in the library and information sector is reviewed, with particular reference to mission, performance measurement and charters. The emphasis is on quality management as an holistic approach which needs to permeate all parts of the organization, whilst retaining the primary focus of meeting customer needs. There is an extensive bibliography of sources from both library and information services and other service, commercial and industrial backgrounds.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Gower Publishing Ltd
Erscheinungsdatum
1996
Sprache
Englisch
ISBN 10 
0566077256
ISBN 13 
9780566077258
Einband
Gebundene Ausgabe
Anzahl der Seiten
196
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar