Perspectives in Total Quality (Total Quality Management) - Hardcover

 
9780631208846: Perspectives in Total Quality (Total Quality Management)
Hardcover
ISBN 10: 0631208844 ISBN 13: 9780631208846
Verlag: Wiley-Blackwell, 1999

Inhaltsangabe

Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading academics and practitioners in the field. They discuss topics such as global competition, ISO 9000, leadership development, customer focus, process management, and culture change.

A well-documented, scholarly approach will benefit readers who are seeking to improve their understanding of how customer response is shaping corporations. It will also help readers develop their own insights on how global competition through quality and re-organization can help them compete successfully in the next century.

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Über die Autorin bzw. den Autor

Michael J. Stahl, PhD, is Program Director, Physician Executive MBA and Distinguished Professor of Management in the College of Business at the University of Tennessee at Knoxville. He has written 50 journal articles and authored, co-authored, or edited ten books in Strategy, Management and Total Quality.

Von der hinteren Coverseite

Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading academics and practitioners in the field. They discuss topics such as global competition, ISO 9000, leadership development, customer focus, process management, and culture change.

A well-documented, scholarly approach will benefit readers who are seeking to improve their understanding of how customer response is shaping corporations. It will also help readers develop their own insights on how global competition through quality and re-organization can help them compete successfully in the next century.

Aus dem Klappentext

Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading academics and practitioners in the field. They discuss topics such as global competition, ISO 9000, leadership development, customer focus, process management, and culture change.

A well-documented, scholarly approach will benefit readers who are seeking to improve their understanding of how customer response is shaping corporations. It will also help readers develop their own insights on how global competition through quality and re-organization can help them compete successfully in the next century.

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Verlag
Wiley-Blackwell
Erscheinungsdatum
1999
Sprache
Englisch
ISBN 10 
0631208844
ISBN 13 
9780631208846
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
420
Herausgeber
Stahl Michael J.
Kontakt zum Hersteller
Wiley-VCH GmbH
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Weinheim
69469
Deutschland

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