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The Veterinary Receptionist: Essential Skills for Client Care - Softcover

Corsan, John

 
9780702029288: The Veterinary Receptionist: Essential Skills for Client Care
Softcover
ISBN 10: 0702029289 ISBN 13: 9780702029288
Verlag: Butterworth-Heinemann, 2008

Inhaltsangabe

As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.

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Verlag
Butterworth-Heinemann
Erscheinungsdatum
2008
Sprache
Englisch
ISBN 10 
0702029289
ISBN 13 
9780702029288
Einband
Taschenbuch
Auflage
2
Anzahl der Seiten
172
Kontakt zum Hersteller
Elsevier Science & Technology
tradeorders@elsevier.com

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