Dealing with Difficult People: Proven Strategies for Handling Stressful Siutations and Defusing Tensions - Hardcover

Cava, Roberta

Hardcover

ISBN 10: 0749910194 ISBN 13: 9780749910198

Verlag: Piatkus Books, 1990

Über diesen Titel

Reseña del editor:

Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.

Über diese Auflage

• Verlag: Piatkus Books
• Erscheinungsdatum: 1990
• ISBN 10: 0749910194
• ISBN 13: 9780749910198
• Einband: Tapa dura
• Anzahl der Seiten: 192