Technologies of Consumer Labor: A History of Self-Service (Routledge Research in Cultural and Media Studies, 90, Band 90) - Softcover

Palm, Michael

Softcover

ISBN 10: 0815364741 ISBN 13: 9780815364740

Verlag: Routledge, 2017

Inhaltsangabe

This book documents and examines the history of technology used by consumers to serve oneself. The telephone's development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers' attitudes and expectations about digital technology.

Über diesen Titel

Über die Autorin bzw. den Autor

Michael Palm is Assistant Professor of Media and Technology Studies in the Department of Communication Studies at University of North Carolina at Chapel Hill, USA

Details zur Ausgabe

• Verlag: Routledge
• Erscheinungsdatum: 2017
• Sprache: Englisch
• ISBN 10: 0815364741
• ISBN 13: 9780815364740
• Einband: Taschenbuch
• Anzahl der Seiten: 188
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