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Companies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success—Customer Obsessed teaches companies how to leverage it across all levels of their organizations to sustain competitive advantage in the digital era.
Customer Obsessed looks at customer experience with an eye toward business transformation, providing high-level insight into each business element that affects that experience. It offers more than outward-facing prescriptive actions, providing a whole company approach to redefine what it means to be customer-focused and achieve higher levels of success.
See how some of today's biggest brands translate data into customer moments, design systems to recognize opportunities to interact, and keep everyone on the same page to deliver personalized experiences.
The framework inside gives you all you need to create a customer-obsessed culture where you can:
Create exceptional customer experiences with insights from a CEO who's been on the forefront of the cloud revolution and business transformation for 15 years. Through practical advice and real-world examples, Customer Obsessed provides a comprehensive road map to help you build a better, more innovative business.
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Buchbeschreibung Hardcover. Zustand: New. Bestandsnummer des Verkäufers mon0000232833
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Buchbeschreibung Zustand: New. Bestandsnummer des Verkäufers 26813117-n
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Buchbeschreibung Hardback or Cased Book. Zustand: New. Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences 1. Book. Bestandsnummer des Verkäufers BBS-9781119326038
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Buchbeschreibung Zustand: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!. Bestandsnummer des Verkäufers OTF-S-9781119326038
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Buchbeschreibung Zustand: New. Bestandsnummer des Verkäufers ABLIING23Mar2317530297805
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Buchbeschreibung Zustand: New. Bestandsnummer des Verkäufers I-9781119326038
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Buchbeschreibung Hardcover. Zustand: New. Brand New! This item is printed on demand. Bestandsnummer des Verkäufers 1119326036
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Buchbeschreibung Hardcover. Zustand: new. Hardcover. Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud. What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology. Learn the keys to competitive advantage in the digital eraGain insight into each element that affects customer experienceHarness the power of the cloud to achieve customer successFollow a prescriptive framework for optimizing customer experience We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities. Jump into the gap now, and reap the benefits as other struggle to catch up. Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world. Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Bestandsnummer des Verkäufers 9781119326038
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Buchbeschreibung Zustand: New. Buy with confidence! Book is in new, never-used condition 1.15. Bestandsnummer des Verkäufers bk1119326036xvz189zvxnew
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Buchbeschreibung hardback. Zustand: New. Language: ENG. Bestandsnummer des Verkäufers 9781119326038
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