If you are evaluation experts struggling to gauge the success of interventions, training designers who must do their own measuring, or managers who occasionally use HRD programs, this book is for you. Collectively, the 16 case studies from the global marketplace cover various approaches to measuring learning and performance. Numerous settings, methodologies, processes, tools, and techniques span the fields of communication, pharmaceuticals, software development, microcomputer technology, insurance, utilities, and manufacturing. As surely as the realities of the organization define its program evaluation, this book will inspire you with its cutting-edge answers to your challenges.
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