Innovations in Client Experience - Softcover

Grady, Ken; Summerhayes, Julian; Cartusciello, Yolanda; Carr, Kim; Slavin, Nathaniel; Dyson, Sally; Bodensiek, Edwin; Burruss, Ryan; Poor, Stephen; McKay, Judith; Hamilton-Shaw, Helen

Softcover

ISBN 10: 1783583223 ISBN 13: 9781783583225

Verlag: Globe Law and Business Ltd, 2018

Inhaltsangabe

Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving.Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client, and a feeling that they are worth little more than a signature on the monthly timesheet.So, how do law firms, and individual lawyers, ensure they exceed expectations, and deliver the best customer experience possible? And what benefits - tangible and intangible - does this bring?Innovations in Client Experience brings together a collection of global contributors, giving their thoughts and advice on how the legal profession can up its game in client experience, offering innovative strategies and pragmatic advice to those law firms concerned they need to improve their CX.

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Über die Autorin bzw. den Autor

Edited by Alex Davies - By Ken Grady; Julian Summerhayes; Yolanda Cartusciello; Kim Carr; Nathaniel Slavin; Sally Dyson; Edwin Bodensiek; Ryan Burruss; Stephen Poor; Judith McKay and Helen Hamilton-Shaw

Details zur Ausgabe

• Verlag: Globe Law and Business Ltd
• Erscheinungsdatum: 2018
• Sprache: Englisch
• ISBN 10: 1783583223
• ISBN 13: 9781783583225
• Einband: Taschenbuch
• Anzahl der Seiten: 100
• Herausgeber: Davies Alex
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: GPSR Kontakt; gpsr@libri.de; ; Europaallee 1; Bad Hersfeld; 36244; Deutschland