ITIL® Foundation Essentials ITIL 4 Edition: The ultimate revision guide - Softcover

Agutter, Claire

Softcover

ISBN 10: 1787782131 ISBN 13: 9781787782136

Verlag: ITGP, 2020

Inhaltsangabe

ITIL^® 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL^® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. 

Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:

This second edition has been updated to align with amendments to the ITIL^® 4 Foundation syllabus, including:

Start preparing for your ITIL Foundation exam - order your copy today.

ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Über diesen Titel

Über die Autorin bzw. den Autor

Claire Agutter is a service management trainer, consultant and author. In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 thought leadership award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM. Claire is the director of ITSM Zone, which provides online IT service management training, and Scopism, a content and consulting organisation.

Details zur Ausgabe

• Verlag: ITGP
• Erscheinungsdatum: 2020
• Sprache: Englisch
• ISBN 10: 1787782131
• ISBN 13: 9781787782136
• Einband: Tapa blanda
• Anzahl der Seiten: 92
• Kontakt zum Hersteller: Nicht verfügbar