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Inhaltsangabe
Book by Crawley John Graham Katherine
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Críticas
This should be essential reading for all human resource managers and indeed for all employees in a supervisory position. * Health and Safety at Work * Indispensable for managers who need a step-by-step guide for working on a problem quickly. -- Graham Waddington - Independent Mediation Practitioner All managers who find themselves faced with conflict will find something useful in here. The mediation process comes through clearly, with simple visible cues, checklists and instructions. -- David Wyatt - Research Director, GlaxoSmithKline
Reseña del editor
In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling. Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's "conflict zone", and outlines the qualities needed to be a mediating manager. Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers. Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings.
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- VerlagNicholas Brealey
- Erscheinungsdatum2002
- ISBN 10 1857883152
- ISBN 13 9781857883152
- EinbandTapa blanda
- Anzahl der Seiten240
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Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work
Verlag:
Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
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Beispielbild für diese ISBN
Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work
Verlag:
Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
Gebraucht
Paperback
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Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.25. Bestandsnummer des Verkäufers G1857883152I3N00
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MEDIATION FOR MANAGERS
Verlag:
Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
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Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work
Verlag:
Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
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Mediation for Managers : Resolving Conflict and Rebuilding Relationships at Work
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MEDIATION FOR MANAGERS
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Paperback. Zustand: Very Good. In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling. Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's "conflict zone", and outlines the qualities needed to be a mediating manager. Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers. Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bestandsnummer des Verkäufers GOR001722106
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MEDIATION FOR MANAGERS
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MEDIATION FOR MANAGERS
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MEDIATION FOR MANAGERS
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ISBN 13: 9781857883152
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Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work
Verlag:
Nicholas Brealey Publishing, 2002
ISBN 10: 1857883152
ISBN 13: 9781857883152
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