Assessing Information Needs : Managing Transformative Library Services

Grover, Robert J.; Greer, Roger C.; Agada, John

ISBN 10: 1591587972 / ISBN 13: 9781591587972

Verlag: Libraries Unlimited, 2010

Beschreibung

May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.

Bestandsnummer des Verkäufers 9582115-5

Bibliografische Details

• Titel: Assessing Information Needs : Managing Transformative Library Services
• Verlag: Libraries Unlimited
• Erscheinungsjahr: 2010
• Sprache: Englisch
• ISBN-10: 1591587972
• ISBN-13: 9781591587972
• Einband: Softcover
• Zustand: good

Über diesen Titel

Inhaltsangabe

Based on a tested model for community analysis, this book offers a guide to the management of client-centered transformative information services that can be applied in any type of library or information agency.

Knowing a community enables library and information professionals to prioritize the community's information needs and design appropriate services for them. Assessing Information Needs: Managing Transformative Library Services was written to provide the rationale for community analysis, a model for gathering community data, and a process for analyzing data and applying it to the management of an information agency.

The book explains why information professionals should customize services, as well as the "how to" of collecting data. A model for gathering community information is described, applied, and demonstrated through a case study. The book then shows how such information is interpreted and used to plan information services that are transformative for individuals and groups in the case-study community, providing lessons that readers can use with their own institutions. Rooted in a philosophy of customer service, the method presented here is perfect for public, school, academic, and special libraries or other types of information agencies.

• A case study of a community analysis for a county library system, illustrating how the model can be applied
• 13 tables presenting information collected from the case study
• Several graphic models, presented and described
• References at the end of each chapter
• A bibliography at the end of the book

Über die Autorin bzw. den Autor

Robert J. Grover, PhD, is retired associate vice president for academic affairs at Emporia State University, Emporia, KS, and former dean and professor in the School of Library and Information Management.

Roger C. Greer, PhD, is dean emeritus of the School of Library and Information Management, University of Southern California, Los Angeles, CA, and professor emeritus at Emporia State University, Emporia, KS.

John Agada, PhD, is director of the Department of Library, Information, and Media Studies (LIMS), Chicago State University, Chicago, IL.