The Customer-Driven Company: Moving from Talk to Action

Richard C. Whiteley

ISBN 10: 0201570904 / ISBN 13: 9780201570908

Verlag: Basic Books, 1991

Beschreibung

[ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: First ] Publisher: Perseus Books Pub Date: 9/1/1991 Binding: Hardcover Pages: 308 First edition.

Bestandsnummer des Verkäufers 6783384

Bibliografische Details

• Titel: The Customer-Driven Company: Moving from Talk to Action
• Verlag: Basic Books
• Erscheinungsjahr: 1991
• Sprache: Englisch
• ISBN-10: 0201570904
• ISBN-13: 9780201570908
• Einband: Hardcover
• Zustand: Good

Über diesen Titel

Inhaltsangabe

A guide to the principles of customer relations explains how to implement a plan to improve quality and service

Reseña del editor

Customer satisfaction is now the buzz word on every executive's lips. This book, based on the Forum Corporation's in-depth research, provides any manager with a proven, step-by-step program for investigating, promoting, measuring, and rewarding the product and service excellence that leads to true customer loyalty. With both leadership techniques and problem-solving tools, this is the most practical book ever written on giving the customer what the customer wants.