Over the past couple of decades, management styles have evolved from strategic planning to total quality management to reengineering. Now in the newest and most cost effective trend to hit the boardrooms, there is a concentrated effort to view employment not as a perishible resource to be consumed but as a valuable commodity to be developed. While research shows that investments in capital result in higher returns to shareholders, the question is how should these investments be made, and how can returns on these investments be measured? DELIVERING ON THE PROMISE reveals Arthur Andersen's proprietry, technically based methodology - called The Five Square Approach - that will enable any manager to measure, manage and leverage human capital. Drawing on case-studies and research, this book is for any business manager who wants to evaluate and improve the current worth of their company's human resources.

�ber die Autorin bzw. den Autor:

Brian S. Friedman is Global Managing Partner of Arthur Andersen's Human Capital Services Practice in London. James A. Hatch is a parner in Arthur Andersen's Metro New York Human Capital Services Practice, and a frequent lecturer. David M. Walker is a Partner and Global Managing Director of Arthur Andersen's Human Capital Services Practice in Georgia and member of the Board of Financial Advisors.

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Delivering on the Promise: How to Attract, Manage and Retain Human Capital

Friedman, Brian; Hatch, James A.; Walker, David M.

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