Designing the Best Call Center for Your Business A Complete Guide for Location, Services, Staffing, and Outsourcing

Read, Brendan

ISBN 10: 1578203139 / ISBN 13: 9781578203130

Verlag: CRC Press, 2005

This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Bestandsnummer des Verkäufers ABBB-36201

Inhaltsangabe:

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.

Über die Autorin bzw. den Autor: Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support .

Bibliografische Details

Titel: Designing the Best Call Center for Your ...
Verlag: CRC Press
Erscheinungsdatum: 2005
Einband: Softcover
Zustand: New
Auflage: 2. Auflage