Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Aged book. Tanned pages and age spots, however, this will not interfere with reading. Bestandsnummer des Verk�ufers CHL4719469

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Bibliografische Details

Titel: Difficult Conversations: How to Discuss What...

Verlag: Michael Joseph Ltd

Erscheinungsdatum: 1999

Einband: Paperback

Zustand: Used; Good

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Inhaltsangabe:

A highly intelligent, indispensable guide to how to discuss the undiscussable: asking for a raise, ending a relationship, apologising. Being tactful is a good thing to be, but it's not the answer to the dilemma of difficult conversations. We need advice that is more powerful than 'handle it nicely' or 'be diplomatic'. The problems run deeper than that; so must the answers. DIFFICULT CONVERSATIONS presents an invaluable step-by-step guide on how to deal with the most challenging conversations and even more importantly, how to improve relationships. More often than not, dealing constructively with tough topics and awkward situations deepens a relationship. And that's too good an opportunity to pass up.

�ber die Autorin bzw. den Autor:

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

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