This textbook emphasizes two major themes, first, that adding value and customer satisfaction should be the ultimate objective of any firm, and second, integrated operations - it usually takes coordinated operations to deliver the combination of service and value required to satisfy customers.

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General used book store. 30 years in business. Large stock covering most fields. Specialities include Science fiction, Mysteries, Children's Books, Military, Transportation, Religion. Open seven days a week, 10 to 6.

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Tacoma Book Center
324 E. 26th, Tacoma, WA, 98421, U.S.A.

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ORDERING BOOKS : Since our internet stock is stored in a separate warehouse, email is a virtual
necessity for the initial inquiry. Please email orders using the Advanced Book Exchange order buttons.
If you use your own forms, we need the book number and book title to locate the book. If you
telephone first, please have our book inventory number and
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Orders usually ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required. If shipped within the U.S. we automatically add delivery confirmation to insure your order has its best chance to get to you.