Keeping Score: Using the Right Metrics to Drive World-Class Performance

Brown, Mark Graham

ISBN 10: 1563273551 / ISBN 13: 9781563273551

Verlag: Productivity Press, Portland, 2006

Beschreibung

Trade paperback (US). Glued binding. Contains: Illustrations, black & white. Audience: General/trade. No previous owner's name. Clean, tight pages. No bent corners. SC 227. Bestandsnummer des Verkäufers Alibris.0038690

Bibliografische Details

Titel: Keeping Score: Using the Right Metrics to ...

Verlag: Productivity Press, Portland

Erscheinungsdatum: 2006

Einband: Trade paperback

Zustand: Fine.

Über diesen Titel

Inhaltsangabe:

In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.

Über die Autorin bzw. den Autor:

Mark Graham Brown