In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.

�ber die Autorin bzw. den Autor:

Mark Graham Brown

��ber diesen Titel� kann sich auf eine andere Ausgabe dieses Titels beziehen.

Anbieterinformationen

We offer a wide variety of books including fiction and non-fiction titles.

Zur Homepage des Verk�ufers

Unternehmensdaten des Verk�ufers

SBYB, Inc.
900 Knell Rd, Montgomery, IL, 60538, U.S.A.

Gesch�ftsbedingungen:

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.

Versandinformationen:

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Zahlungsarten
akzeptiert von diesem Verk�ufer

Zu Kaufgesuchen hinzuf�gen

Verwandte Artikel zu Keeping Score: Using the Right Metrics to Drive World...

Keeping Score: Using the Right Metrics to Drive World Class Performance

Brown, Mark Graham

Gebraucht - Softcover

Unternehmensdaten des Verk�ufers