The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Dieser Artikel ist nicht verfügbar.
Reichheld, Frederick F., Teal, Thomas
Sprache: Englisch
Verlag: Harvard Business Review Press, 1996
- Hardcover
- Gebraucht
Anbieter: Wonder Book, Frederick, MD, USAWonder Book
Verkäufer:in bei AbeBooks seit 1. November 1997
Zustand: Gebraucht - Gut
EUR 6,47
Artikelbeschreibung des Verkäufers
Very Good condition. Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp.
Bestandsnummer des Verkäufers K09P-00666
- Titel
- The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
- Autor
- Reichheld, Frederick F., Teal, Thomas
- Verlag
- Harvard Business Review Press
- Erscheinungsjahr
- 1996
- Zustand
- Very Good
- Schutzumschlag
- Schutzumschlag
- Einband
- Hardcover
- Sprache
- Englisch
- ISBN-10
- 0875844480
- ISBN-13
- 9780875844480
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Über die Autorin bzw. den Autor
Frederick F. Reichheld is a director of Bain & Company, a leading strategy consulting firm headquartered in Boston with twenty-three offices worldwide. He is the leader of the firm's worldwide Loyalty Practice, and his pioneering work in the area of customer, employee, and investor retention has quantified the linkage between loyalty and profits. This work forms the conceptual foundation for the practice, which helps clients achieve superior results through improvements in customer, employee, and investor selection and retention. Reichheld's views have been quoted in Business Week and Fortune, and his recent publications include articles in Harvard Business Review and The Wall Street Journal. He is a frequent speaker to major business forums and groups of senior executives.
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