Titel: Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives
Verlag: Trafford on Demand Pub
Erscheinungsjahr: 2006
Sprache: Englisch
ISBN-10: 1412093929
ISBN-13: 9781412093927
Einband: Paperback
Zustand: Very Good

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Book by Randy A Steinberg

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Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with senior executives!

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