Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives

Steinberg, Randy A.

ISBN 10: 1412093929 / ISBN 13: 9781412093927

Verlag: Trafford on Demand Pub, 2006

Beschreibung

This book is in good condition with very minimal damage. Integrity of the book is in good condition with no missing pages. Pages can have minimal notes or highlighting. Cover image on the book may vary. Ships out quickly in a secure plastic mailer!

Bestandsnummer des Verkäufers 56JTFH000FH6_ns

Bibliografische Details

• Titel: Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
• Verlag: Trafford on Demand Pub
• Erscheinungsjahr: 2006
• Sprache: Englisch
• ISBN-10: 1412093929
• ISBN-13: 9781412093927
• Einband: Softcover
• Zustand: good

Über diesen Titel

Inhaltsangabe

Book by Randy A Steinberg

Reseña del editor

Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with senior executives!