The Practical Guide To World-Class IT Service Management

Kevin J Smith

ISBN 10: 0578188988 / ISBN 13: 9780578188980

Verlag: The Anima Group, 2017

Beschreibung

nach der Bestellung gedruckt Neuware - Printed after ordering - Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM! This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: ¿A Brief History of IT Service Management ¿Understanding ITIL, COBIT, and ISO ¿The Consumerization of IT ¿Making Sense of Cloud and On-Premise ¿Enterprise Service Management ¿A Culture of Excellence ¿An Approach to Leverage Technology ¿The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

Bestandsnummer des Verkäufers 9780578188980

Bibliografische Details

• Titel: The Practical Guide To World-Class IT Service Management
• Verlag: The Anima Group
• Erscheinungsjahr: 2017
• Sprache: Englisch
• ISBN-10: 0578188988
• ISBN-13: 9780578188980
• Einband: Buch
• Zustand: Neu
• Abmessungen: 235B x 157 H x 29 T Millimeter Breite: 235 mm, Höhe: 157 mm, Tiefe: 29 mm
• Gewicht: 815 Gramm

Über diesen Titel

Inhaltsangabe

Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM!This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including:•A Brief History of IT Service Management•Understanding ITIL, COBIT, and ISO•The Consumerization of IT•Making Sense of Cloud and On-Premise•Enterprise Service Management•A Culture of Excellence•An Approach to Leverage Technology•The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.