The Practical Guide To World-Class IT Service Management

Smith, Kevin J

ISBN 10: 0578188988 / ISBN 13: 9780578188980

Verlag: Anima Group, 2017

Beschreibung

Supports Goodwill of Silicon Valley job training programs. The cover and pages are in Acceptable condition! Any other included accessories are also in Acceptable condition showing use. Use can include some highlighting and writing, page and cover creases as well as other types visible wear such as cover tears discoloration, staining, marks, scuffs, etc. All pages intact.

Bestandsnummer des Verkäufers GWSVV.0578188988.A

Bibliografische Details

• Titel: The Practical Guide To World-Class IT Service Management
• Verlag: Anima Group
• Erscheinungsjahr: 2017
• Sprache: Englisch
• ISBN-10: 0578188988
• ISBN-13: 9780578188980
• Einband: Hardcover
• Zustand: acceptable

Über diesen Titel

Inhaltsangabe

Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM!This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including:•A Brief History of IT Service Management•Understanding ITIL, COBIT, and ISO•The Consumerization of IT•Making Sense of Cloud and On-Premise•Enterprise Service Management•A Culture of Excellence•An Approach to Leverage Technology•The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.