The text has highlighting, the cover is in Excellent condition. Multiple copies available this title. Quantity Available: 2. ISBN: 0132626438. ISBN/EAN: 9780132626439. Pictures of this item not already displayed here available upon request. Inventory No: 1560792050.

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Bibliografische Details

Titel: Quality Management: Creating and Sustaining Organizational Effectiveness
Verlag: Pearson Prentice Hall, Upper Saddle River, NJ
Erscheinungsjahr: 2005
Sprache: Englisch
ISBN-10: 0132626438
ISBN-13: 9780132626439
Einband: Hardcover
Zustand: Very Good

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Inhaltsangabe

Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.

This text explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

Rese�a del editor

Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance. This text explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

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