Hardback. No dust jacket. Used textbook, book cover corners slightly worn. Spine is tight. Pages are clean, no markings, notes or stains. Ships from Friends bookstore to benefit Beaverton (Oregon) library.

Bestandsnummer des Verk�ufers mon0000065893

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Bibliografische Details

Titel: Quality Management for Organizational Excellence: Introduction to Total Quality
Verlag: Pearson College Div
Erscheinungsjahr: 2009
Sprache: Englisch
ISBN-10: 0135019672
ISBN-13: 9780135019672
Einband: hardcover
Zustand: Good

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Inhaltsangabe

This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books ― helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.

Rese�a del editor

This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books - helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.

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Anbieterinformationen

The Book Corner is a used book store operated by the Friends of the Beaverton Library. The Friends group is a nonprofit organization that donates the proceeds of book sales to supplement programs and materials for the two libraries in the Beaverton (Oregon) area.

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Unternehmensdaten des Verk�ufers

New Friends of the Beaverton City Library
12470 SW 5th Street, Beaverton, OR, 97005, U.S.A.

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