Quality Management for Organizational Excellence: Introduction to Total Quality (7th Edition)

Davis, Stanley,Goetsch, David L.

ISBN 10: 013255898X / ISBN 13: 9780132558983

Verlag: Pearson, 2012

Beschreibung

Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!

Bestandsnummer des Verkäufers S_441207029

Bibliografische Details

• Titel: Quality Management for Organizational Excellence: Introduction to Total Quality (7th Edition)
• Verlag: Pearson
• Erscheinungsjahr: 2012
• Sprache: Englisch
• ISBN-10: 013255898X
• ISBN-13: 9780132558983
• Einband: Hardcover
• Zustand: Good

Über diesen Titel

Inhaltsangabe

This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity ― thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

Über die Autorin bzw. den Autor

David Goetsch, Ph.D., was recognized as Technical Instructor of the Year by the U.S. Department of Education in 1984. In 1986, he was honored as Technical Educator of the Year by the Florida Vocational Association. A member of the American Management Association, the Florida Association of Community Colleges, and the American Society for Quality, Goetsch currently serves as vice president and professor emeritus at Northwest Florida State College.