Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package

Fitzsimmons, Mona J,Fitzsimmons, James A

ISBN 10: 0072424192 / ISBN 13: 9780072424195

Verlag: McGraw-Hill/Irwin, 2000

Beschreibung

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Bibliografische Details

Titel: Service Management: Operations, Strategy, ...

Verlag: McGraw-Hill/Irwin

Erscheinungsdatum: 2000

Einband: Hardcover

Zustand: Good

Auflage: 3. Auflage

Über diesen Titel

Inhaltsangabe:

Thie text looks at service management, through services provided, the economy, concepts and strategies and the use of information technology.