Supervisor's Script Book

Dreyfack, Raymond

ISBN 10: 0134601149 / ISBN 13: 9780134601144

Verlag: Prentice Hall, 1996

Beschreibung

Fine Condition. Text appears to be clean. Pages are white and crisp. Binding is tight. Cover has some corner bumps and dings. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Business, Finance & Marketing; ISBN: 0134601149. ISBN/EAN: 9780134601144. Pictures of this item not already displayed here available upon request. Inventory No: 1561050283.

Bestandsnummer des Verkäufers 1561050283

Bibliografische Details

• Titel: Supervisor's Script Book
• Verlag: Prentice Hall
• Erscheinungsjahr: 1996
• Sprache: Englisch
• ISBN-10: 0134601149
• ISBN-13: 9780134601144
• Einband: Hardcover
• Auflage: Edition Unstated.
• Zustand: Fine
• Zustand des Schutzumschlags: No Dust Jacket
• Verkäuferkataloge:
  • Business, Finance & Marketing

Über diesen Titel

Inhaltsangabe

Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.