Gaughan ted (28 Ergebnisse)

Isaac Asimov's Science Fiction Magazine, January 1979 (Volume 3, Number 1)
Isaac Asimov; Barry B. Longyear; Martin Gardner; Ginger Kaderabek; James E. Gunn; Melissa Michaels; Jon L. Breen; Jeanne Dillard; Ron Goulart; Ted Reynolds
Sprache: Englisch
Verlag: Davis Publications, Philadelphia 1979
- Softcover
- Zeitschrift
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Digest-size Magazine. Zustand: Very Good+. Vol. 3, No. 1. Very Good+. Interior unmarked but lightly tanned. Spine straight and tight, slight chipping to tail. Light edgewear. Mailing label ghost to front cover. Not from a library. 196 pages. Edited by George H. Scithers. Cover art by Vincent Di Fate. Includes "The Hugo" (editori…al) by Isaac Asimov; "The Second Law" by Barry B. Longyear; "Exploring Carter's Crater" (SF Puzzle) by Martin Gardner; "Vincent Di Fate" (profile) by Ginger Kaderabek; "On the Road to Science Fiction: From Wells to Heinlein" by James E. Gunn"; "In the Country of the Blind, No One Can See" by Melissa Michaels; "The Last Gothic" by Jon L. Breen; "The Castaways" by Jeanne Dillard; "Garbage" by Ron Goulart; "Ker-Plop" (Hugo and Locus nominee for Best Novella) by Ted Reynolds. Illustrated by Gaughan, Schomburg, Karl Kofoed, Frank Borth, Phil Foglio, Derek Carter, and Vincent Di Fate. Vincent Di Fate; Jack Gaughan; Alex Schomburg; Karl Kofoed; Frank Borth; Phil Foglio; Derek Carter (illustrator).

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Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
Weitere BilderSprache: Englisch
Verlag: Pyramid 1968
- Softcover
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Soft cover. Zustand: Fine. 1st Edition. Sideslip by Ted White & Dave Van Arnam, Pyramid X-1787, 1968, paperback original. Cover art by Jack Gaughan. Bright, square and tight. Jack Gaughan (illustrator).
Weitere Bilder- Softcover
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Soft cover. Zustand: Good. A bit scuffed but all pages intact and legible. Good reading copy. Clean. No store stamps. --- All pages intact and legible. Good reading copy. Clean. --- Mar 16, 1981 issue. --- Science Fiction stories including authors: ---- Melissa Michaels --- Martin Gardner --- R. A. Lafferty --- Sydney J. Van Syc…oc --- Sharon Webb --- Jack Gaughan --- Ted Reynolds.
Verlag: ACE, New York, NY 1966
- Softcover
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Soft Cover. Zustand: Good Plus. No Edition Stated. Ace Double book #G-580. Dawnman Planet - Which fate for the United Planets - the power-mad mastermind or the mindless marvels? Inherit The Earth - After humanity, the Day of the Dolls? Wear at edges, reading creases, some creases on book, rubbed, interior browning. Size: 4 1/8"…x 6 3/8". Cover Art Jack Gaughan/Ted Hanke (illustrator). PAPERBACK.
Weitere BilderVerlag: Ace Double 1966
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Softcover. Zustand: Very Good. First Edition. Ace #G-580. PBO. Cover art by Ted Hanke and Jack Gaughan. Square creaseless spine with chip at one end, two small chips near top of the Nunes cover, light edge-wear. Ted Hanke/Jack Gaughan (illustrator).

Verlag: Pyramid Books, New York 1968
- Softcover
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Soft cover. Zustand: Very Good. 1st Edition. Pyramid Book X1787/ Light edge and corner wear with an uncreased but slightly faded spine; previous owner's name inside. Cover art by Jack Gaughan. Jack Gaughan; (illustrator). Book.

ISAAC ASIMOV'S Science Fiction: March, Mar. 16, 1981
Asimov's (Isaac Asimov; Baird Searles; Melisa Michaels; Martin Gardner; Bill Warren; R. A. Lafferty; Shawna McCarthy; Sydney J. Van Scyoc; Sharon Webb; Jack Gaughan; Erwin S. Strauss; Darrell Schweitzer; Ted Reynolds)
Verlag: Davis Publications, NY 1981
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SingleIssueMagazine. Zustand: Very Good+. Vol. 5, No. 3 (Whole no. 37). Edited by George H. Scithers. Cover art by Wayne Barlowe for "Through All Your Houses Wandering" by Ted Reynolds. Includes "Editorial: Science Fiction Poetry" by Isaac Asimov; "On Books" by Baird Searles; "I Have a Winter Reason" by Melisa Michaels; "Chess b…y Ray and Smull" by Martin Gardner; "On Near-Future SF Films" by Bill Warren; "New People" by R. A. Lafferty; "Artist Profile: Wayne Barlowe" by Shawna McCarthy; "Bluewater Dreams" by Sydney J. Van Scyoc; "Sand" by Sharon Webb; "The Wind from the Seven Suns" by Jack Gaughan; "The SF Conventional Calendar" by Erwin S. Strauss; "On Science Fiction Writing Workshops" by Darrell Schweitzer. Illustrated by Kark B. Kofoed, Schirin, Stephen Fabian, Wayne D. Barlowe, Frank Borth, Tim Kirk, and Jack Gaughan. Tanning; lightly tanned strip down front foredge. Book.

VERTEX - August 1973
Neal, Lawrence. (editor) (Larry Niven; A. E. van Vogt; Norman Spinrad; Charles Finch; Greg Joy; Scott Edelstein; Rachel Payes; William Carlson; Herman Wrede; F. M. Busby; Poul Anderson; Gregory Benford; Jerry Pournelle; Igor Bohassian)
Verlag: Mankind Publishing, Los Angeles 1973
- Softcover
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Soft cover. Zustand: Very Good. First Edition. 98 pp. Volume 1, number 3. Light wear with three small ink marks on the Contents page. Cover art by Tom Newsom; interiors by: Tom Newsom; Josh Kirby; Jack Gaughan; Alicia Austin; Tim Kirk; Jon Dahlstrom; Grant Canfield; Monte Rogers; and Ted Robins. This issue contains: All the Brid…ges Rusting - a novelette by Larry Niven; Future Perfect by A. E. van Vogt; Weed of Time by Norman Spinrad; Adamant Eve by Charles Finch; Brave Arms, Strong Arms by Greg Joy; The Victim by Scott Edelstein; Alas, Poor Tidy Toidy Girl by Rachel Payes; Experiment by William Carlson; Confrontation by Herman Wrede; 2000 1/2 - A Space Oddity by F. M. Busby; An Interview with Poul Anderson by Paul Turner; Weightlessness - an essay by Gregory Benford; Black Hole Mines in the Asteroid Belt - an essay by Jerry Pournelle; The Apollo/Soyuz Mission - an essay by Igor Bohassian; and Science Fiction Art Gallery - art and essay by Josh Kirby. Tom Newsom; Josh Kirby; Jack Gaughan; Alicia Austin; Tim Kirk; Jon Dahlstrom; Grant Canfield; Monte Rogers; Ted Robins; (illustrator). Book.
Weitere BilderVerlag: New York: Pyramid Books # X-1787 1st Edition 1968
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Mass Market Paperback. Zustand: Near Fine to Fine. First Edition. ----------paperback. A first edition paperback original novel. Tiny chip to spine bottom, modest shelfwear, an unread near fine to fine copy. Jack Gaughan (front cover) (illustrator).
Weitere BilderVerlag: Ace Double 1966
- Softcover
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Softcover. Zustand: Near Fine. First Edition. Ace #G-580. PBO. Cover art by Ted Hanke and Jack Gaughan. Bright and tight, one chip on square spine, light edge-wear. Ted Hanke, Jack Gaughan (illustrator).
Weitere BilderVerlag: Ace Books, Inc., New York 1966
- Softcover
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Paperback. Zustand: Near Fine. First edition. first printing. Ace double book number G-580. Cover price 50¢. Cover artists Jack Gaughan and Ted Hanke. Opening crease along the spine and light toning to the pages. A very good plus copy. Jack Gaughan and Ted Hanke (illustrator). Book.

Verlag: Ace Books, Inc., New York 1966
- Softcover
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Paperback. Zustand: Very Good. First edition. Ace double book number G-580. Cover price 50¢. Cover artists Jack Gaughan and Ted Hanke. The usual mild toning to the pages. A very good copy. Jack Gaughan and Ted Hanke (illustrator). Book.

Verlag: Ace Books, Inc., New York 1966
- Softcover
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Anbieter: Robert Gavora, Fine & Rare Books, ABAA, Talent, OR, USARobert Gavora, Fine & Rare Books, ABAA
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Paperback. Zustand: Very good plus. First edition. Ace double book number G-580. Cover price 50¢. Cover artists Jack Gaughan and Ted Hanke. Cover interiors toned. A very good plus copy. Jack Gaughan and Ted Hanke (illustrator). Book.

Verlag: Ace Books, Inc., New York 1966
- Softcover
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Anbieter: Robert Gavora, Fine & Rare Books, ABAA, Talent, OR, USARobert Gavora, Fine & Rare Books, ABAA
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Paperback. Zustand: Very good plus. First edition. Ace double book number G-580. Cover price 50¢. Cover artists Jack Gaughan and Ted Hanke. One tiny abrasion to the Inherit the Earth cover. A very good plus, bright copy. Jack Gaughan and Ted Hanke (illustrator). Book.

Verlag: Ace Books, Inc., New York 1966
- Softcover
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Paperback. Zustand: Near Fine. First edition. first printing. Ace Double, book number G-580 with 50¢ cover price. Covers illustrated by Jack Gaughan and Ted Hanke. The usual hint of toning to the pages. A near fine, bright copy. Jack Gaughan and Ted Hanke (illustrator). Book.

- Softcover
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Paperback. Zustand: New. IT service metrics: Manage them. Measure them. Make them work for you. Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business? Metrics are an invaluable tool for measuring the effectiveness of IT service provision. Used ef…fectively, metrics enable businesses to assess performance in order to inform the decision-making process, drive change and realize improvements. They facilitate cost savings through economical use of finance and resources, and ensure that the services provided are appropriate - thereby strengthening customer loyalty. Based on ITIL(R) and other service management frameworks and standards Up-to-date, based on the ITIL(R) framework, as well as COBIT(R), ISO/IEC 20000, PMI(R) and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics. Use metrics to benefit your IT department and the business as a whole Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too. About the authors Kurt McWhirter is a recognized authority on using the ITIL(R) framework and has more than 30 years' experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL(R) Expert and ISO/IEC 20000 Consultant and is an accredited ITIL(R) Trainer. Ted Gaughan has more than 25 years' experience in business/technical strategic development, program/project management, and IT engineering and operations management. He is a certified Project Management Professional (PMP(R)), Process Design Engineer (CPDE(R)), ITIL(R) Expert, ISO/IEC 20000 Consultant and TIPAiE Lead Assessor. The definitive guide you can't afford to be without.
Weitere BilderVerlag: Ballantine/Belmont Tower/Pyramid/Lancer
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Soft cover. Zustand: Fine. 1st Edition. Nice four book lot, all first edition/printings paperback originals (PBO) in Near Fine to Very Fine (most unread) condition! Details of each are: Starmind (1969 Ballantine 01626 - uncredited but Lehr cover art); Greyland (1972 Belmont Tower 50295 - uncredited cover art); Sideslip (1968 Pyr…amid X-1787 - Gaughan cover art), and; Phoenix (1966 Lancer 73-476 - great Frazetta cover art). Paul Lehr; Jack Gaughan; Frank Frazetta (illustrator).

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Zustand: New.

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Zustand: As New. Unread book in perfect condition.

AMRA Volume-2 #46 / April 1968 (Swords and Sorcery Fanzine) //
L. Sprague de Camp; John Boardman; John F. Roy; Lin Carter; Ted White; Archie & Beryl Mercer; Harry Warner Jr.; Richard Kyle; Thoomas M. Izibicki; John Boardman; John Brunner; Richard Kyle; Jim Cawthorn; Fritz Leiber; Seth McEvoy; John Boardman;
Verlag: George H. Scithers // Terminus, USA 1968
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Soft cover. Zustand: FINE+, Near New. Zinewiki = AMRA was a Science Fiction and Fantasy fanzine devoted to the Swords and Sorcery genre published by George H. Scithers [The term "Swords and Sorcery" first appeared in the pages of the zine, leading to the name for the genre exemplified by writers such as Robert E. Howard]; Amra w…on the Hugo Award for Best Fanzine in the years 1964 and 1968. >> CONTENTS of This Issue Includes; ARTISTS = Roy G. Krenkel (cover); Tim Kirk; Jim Cawthorn; Johnny Chambers; Jack Gaughan; Alex Raymond; AUTHORS = L. Sprague de Camp; John Boardman; John F. Roy; Lin Carter; Ted White; Archie & Beryl Mercer; Harry Warner Jr.; Richard Kyle; Thoomas M. Izibicki; John Boardman; John Brunner; Richard Kyle; Jim Cawthorn; Fritz Leiber; Seth McEvoy; John Boardman; Size: 4to - over 9¾" - 12" tall TRUE FIRST Edition MAGAZINE Format Thus. Roy G. Krenkel (cover); Tim Kirk; Jim Cawthorn; Johnny Chambers; Jack Gaughan; Alex Raymond; (illustrator). Book.

- Softcover
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Zustand: As New. Unread book in perfect condition.

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Zustand: New. Print on Demand pp. 318 23:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on White w/Gloss Lam.

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Zustand: New. Print on Demand pp. 318.

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Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices…for your business.Über de.

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Zustand: New. PRINT ON DEMAND pp. 318.

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Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - IT service metrics: Manage them. Measure them. Make them work for you. Measuring success is crucial, but how do we do it How can we be sure that the IT services we offer are adding real value to our business Metrics are an invaluable tool…for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to assess performance in order to inform the decision-making process, drive change and realize improvements. They facilitate cost savings through economical use of finance and resources, and ensure that the services provided are appropriate - thereby strengthening customer loyalty. Based on ITIL® and other service management frameworks and standards Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics. Use metrics to benefit your IT department and the business as a whole Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too. About the authors Kurt McWhirter is a recognized authority on using the ITIL® framework and has more than 30 years' experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL® Expert and ISO/IEC 20000 Consultant and is an accredited ITIL® Trainer. Ted Gaughan has more than 25 years' experience in business/technical strategic development, program/project management, and IT engineering and operations management. He is a certified Project Management Professional (PMP®), Process Design Engineer (CPDE®), ITIL® Expert, ISO/IEC 20000 Consultant and TIPA¿ Lead Assessor. The definitive guide you can't afford to be without.