Anbieter: World of Books (was SecondSale), Montgomery, IL, USA
Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Sprache: Englisch
Verlag: Goodfellow Publishers (edition 2), 2017
ISBN 10: 1911396463 ISBN 13: 9781911396468
Anbieter: BooksRun, Philadelphia, PA, USA
Paperback. Zustand: Very Good. 2. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
Sprache: Englisch
Verlag: Goodfellow Publishers, Limited, 2017
ISBN 10: 1911396463 ISBN 13: 9781911396468
Anbieter: Better World Books, Mishawaka, IN, USA
Zustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Sprache: Englisch
Verlag: Goodfellow Publishers, Limited, 2017
ISBN 10: 1911396463 ISBN 13: 9781911396468
Anbieter: Better World Books: West, Reno, NV, USA
Zustand: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Sprache: Englisch
Verlag: Goodfellow Publishers, Limited, 2012
ISBN 10: 1908999349 ISBN 13: 9781908999344
Anbieter: Better World Books, Mishawaka, IN, USA
Zustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Anbieter: World of Books (was SecondSale), Montgomery, IL, USA
Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Paperback. Zustand: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
Paperback. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
Paperback. Zustand: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
EUR 3,32
Anzahl: 1 verfügbar
In den WarenkorbPaperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
EUR 3,32
Anzahl: 1 verfügbar
In den WarenkorbPaperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Sprache: Englisch
Verlag: SAGE Publications, Limited, 2017
ISBN 10: 1473926645 ISBN 13: 9781473926646
Anbieter: Better World Books, Mishawaka, IN, USA
Zustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Sprache: Englisch
Verlag: SAGE Publications, Limited, 2017
ISBN 10: 1473926645 ISBN 13: 9781473926646
Anbieter: Better World Books, Mishawaka, IN, USA
Zustand: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Sprache: Englisch
Verlag: SAGE Publications, Limited, 2017
ISBN 10: 1473926645 ISBN 13: 9781473926646
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
EUR 5,40
Anzahl: 1 verfügbar
In den WarenkorbZustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Sprache: Englisch
Verlag: Goodfellow Publishers, Limited, 2017
ISBN 10: 1911396463 ISBN 13: 9781911396468
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
EUR 5,40
Anzahl: 1 verfügbar
In den WarenkorbZustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
EUR 5,40
Anzahl: 1 verfügbar
In den WarenkorbZustand: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Sprache: Englisch
Verlag: Goodfellow Publishers, Limited, 2017
ISBN 10: 1911396463 ISBN 13: 9781911396468
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
EUR 5,40
Anzahl: 1 verfügbar
In den WarenkorbZustand: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
EUR 5,40
Anzahl: 2 verfügbar
In den WarenkorbZustand: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Sprache: Englisch
Verlag: SAGE Publications, Limited, 2017
ISBN 10: 1473926645 ISBN 13: 9781473926646
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
EUR 5,40
Anzahl: 1 verfügbar
In den WarenkorbZustand: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Sprache: Englisch
Verlag: Conscious Care Publishing Pty Ltd, 2020
ISBN 10: 0987633775 ISBN 13: 9780987633774
Anbieter: GreatBookPrices, Columbia, MD, USA
Zustand: New.
Sprache: Englisch
Verlag: Conscious Care Publishing Pty Ltd 5/22/2020, 2020
ISBN 10: 0987633775 ISBN 13: 9780987633774
Anbieter: BargainBookStores, Grand Rapids, MI, USA
Paperback or Softback. Zustand: New. Halloween Spirits and Other Tales. Book.
Sprache: Englisch
Verlag: Conscious Care Publishing Pty Ltd, 2020
ISBN 10: 0987633775 ISBN 13: 9780987633774
Anbieter: GreatBookPrices, Columbia, MD, USA
Zustand: As New. Unread book in perfect condition.
Sprache: Englisch
Verlag: SAGE Publications Ltd (edition First Edition), 2017
ISBN 10: 1473926645 ISBN 13: 9781473926646
Anbieter: BooksRun, Philadelphia, PA, USA
Erstausgabe
Paperback. Zustand: Very Good. First Edition. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
Sprache: Englisch
Verlag: Goodfellow Publishers, Limited, 2012
ISBN 10: 1908999349 ISBN 13: 9781908999344
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
EUR 5,95
Anzahl: 3 verfügbar
In den WarenkorbZustand: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Sprache: Englisch
Verlag: Conscious Care Publishing Pty Ltd, 2019
ISBN 10: 0987633767 ISBN 13: 9780987633767
Anbieter: GreatBookPrices, Columbia, MD, USA
Zustand: As New. Unread book in perfect condition.
Sprache: Englisch
Verlag: SAGE Publications, Limited, 2008
ISBN 10: 1412946875 ISBN 13: 9781412946872
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
EUR 6,69
Anzahl: 1 verfügbar
In den WarenkorbZustand: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Sprache: Englisch
Verlag: SAGE Publications, Limited, 2008
ISBN 10: 1412946875 ISBN 13: 9781412946872
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
EUR 6,69
Anzahl: 1 verfügbar
In den WarenkorbZustand: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Sprache: Englisch
Verlag: Goodfellow Publishers Limited, United Kingdom, Oxford, 2017
ISBN 10: 1911396463 ISBN 13: 9781911396468
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
EUR 6,63
Anzahl: 1 verfügbar
In den WarenkorbPaperback. Zustand: Very Good. A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the whys and howsof customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. New material covers issues such as: the impact of the sharing economy and how hotels are getting social to compete; the latest in technology and its impact on customer service including Virtual Reality and use of robots to enhance the traveller experience; new demographic and cultural shifts; New market trends including how resorts are catering to the demands of the international traveller from emerging markets and the luxury family market; Using big data to personalize experiences and encourage loyalty. The text has a full suite of pedagogic features to aid learning and understanding, including: An At Your Service Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a Service Snapshot - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international Case Studies, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Sprache: Englisch
Verlag: Conscious Care Publishing Pty Ltd, 2020
ISBN 10: 0987633775 ISBN 13: 9780987633774
Anbieter: California Books, Miami, FL, USA
Zustand: New.