Inc it support 101 (15 Ergebnisse)

Zustand: New.

Zustand: New.

Paperback or Softback. Zustand: New. The BUS Factor: Key Person Risk for CEOs. Book.

Zustand: New.

Zustand: New.

Zustand: New.

Zustand: New.

Zustand: New.

Paperback. Zustand: new. Paperback. On a Wednesday afternoon in November, a distribution company's order management system went down. Three hours later, it was still down. By the end of the day, the I.T. team had a fix. The CEO had a different problem: fourteen customers had called to ask where their orders were, two had emailed to say they were moving to a competitor, and the sales team had stopped quoting new business because they could not access pricing data.The system was back online by five o'clock. The cost of those three hours was not on any invoice.That is the problem this book addresses. Downtime has a direct cost that most businesses can calculate, roughly: the revenue that stops while systems are down. What most businesses have never calculated is everything else. The staff hours spent waiting, workarounds, and manual workaround documentation. The customers who never complain but simply do not come back. The deals that do not close because someone needed data they could not access. The reputation damage that shows up in customer conversations six months later. The regulatory exposure when a system failure intersects with a compliance requirement.The Real Costs of Downtime walks through the full picture of what a system failure actually costs a business, from the direct and immediate to the indirect and long-term. It covers the most common causes of downtime and what each one typically costs to recover from. It explains how to calculate your own downtime exposure, what a downtime budget actually looks like, and how to read a service level agreement without being misled by the numbers.It also covers something most I.T. conversations miss entirely: what to do while systems are down. Communications. Customer management. Staff direction. The decisions that cannot wait for the system to come back online. The CEOs who handle outages well are almost never the ones with the best technology. They are the ones with a plan.This is not a book about preventing every outage. That is not possible. It is a book about understanding what outages actually cost, making better decisions about where to invest in resilience, and being ready when something goes wrong, because something always does.IT Support 101 Inc. is an independent advisory firm working exclusively with business owners and executive teams on the technology decisions they cannot afford to get wrong. No commissions. No vendor relationships. Just clear, honest advisory work on your side of the table. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Zustand: new. Paperback. Most business owners have used email every day for twenty years and would struggle to explain how it actually works. Not the sending and receiving part. The underneath. How a message travels from one inbox to another. Why some messages land in spam and others do not. What the difference is between your email provider and your email client. What SPF, DKIM, and DMARC are and why your I.T. person keeps mentioning them. What actually happens when an email gets intercepted, and what a properly configured domain does to prevent it.That missing picture is not a small gap. It affects real decisions. Which provider to choose. What you are actually paying for. How to structure your addresses. What shared mailboxes and distribution lists are for. How spam filters work and why they are imperfect. What multi-factor authentication does and why it matters specifically for email. What your business should have in place and what questions to ask if you are not sure.Your Business Email walks through all of it, one layer at a time, in plain English. The book starts with the foundations: how email actually moves between servers, what the sending and receiving protocols do, and how the modern email security infrastructure was built on top of a system that was never designed with security in mind. From there it covers the practical decisions every business owner faces: choosing a provider, setting up addresses and naming conventions, managing aliases and shared mailboxes, choosing between email clients, and organizing your inbox in a way that holds up over time.The second half covers what every executive should understand about email risk. How spam actually works and why it is so hard to stop permanently. How phishing has evolved and what the current attacks look like. What multi-factor authentication does at a technical level and why the configuration details matter. How to set up auto-responses, forwarding rules, and signatures properly. What email policies are worth putting in writing and which ones tend to get ignored.The final chapter is a practical toolkit for CEOs: the questions to ask your I.T. team, the records to check on your own domain, and the policies to have in place before you need them.IT Support 101 Inc. is an independent advisory firm working exclusively with business owners and executive teams on the technology decisions they cannot afford to get wrong. No commissions. No vendor relationships. Just clear, honest advisory work on your side of the table. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Zustand: new. Paperback. You protect your data and your money. Who is protecting the building? Most owners think about security only after something has already gone missing. A pallet walks off the loading dock. A laptop disappears over a weekend. A delivery is disputed and there is no way to prove what happened. By then the question is not how to prevent it, but how to recover from it. This book is about the other path, the one where you look at the building before it teaches you a lesson. Written for owners, executives, and CEOs with no technical background, this guide covers the part of your business you can see and touch and yet never quite look at. The doors. The locks. The cameras you do not have, or the ones pointed at the wrong thing. The room where your servers sit, holding every record your company depends on, protected by a door anyone could open. The alarm system you trust completely because a salesman told you to. In plain language, with no jargon, it explains what cameras, access control, alarms, and locks really do, and why they matter more than most owners realize. You will learn why physical access to a server can quietly defeat every digital safeguard you paid for, why the most valuable thing a camera does is protect you from liability rather than catch a thief, and why the gap an alarm installer left on your upper floor could let someone empty the place without ever tripping a sensor. Inside, you will learn how to: Protect your server room, finance records, and backups the way they deserveUnderstand why a camera system pays for itself through liability, not just theftChoose cameras, locks, and access control without getting lost in the jargonWalk through an alarm layout and catch the gaps an installer can missSpot the stranger nobody stops, and build a badge habit that actually worksBuild a practical security plan in phases you can actually afford You do not have to do everything at once, and you do not have to spend a fortune. You have to start before an incident starts for you. By the end of this book you will walk your own premises and see it the way someone with bad intentions already does. Part of the Everything A CEO Needs To Know About I.T. series from IT Support 101 Inc. Plain English. No geek speak. No experience required. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Zustand: new. Paperback. Most business owners have used email every day for twenty years and would struggle to explain how it actually works. Not the sending and receiving part. The underneath. How a message travels from one inbox to another. Why some messages land in spam and others do not. What the difference is between your email provider and your email client. What SPF, DKIM, and DMARC are and why your I.T. person keeps mentioning them. What actually happens when an email gets intercepted, and what a properly configured domain does to prevent it.That missing picture is not a small gap. It affects real decisions. Which provider to choose. What you are actually paying for. How to structure your addresses. What shared mailboxes and distribution lists are for. How spam filters work and why they are imperfect. What multi-factor authentication does and why it matters specifically for email. What your business should have in place and what questions to ask if you are not sure.Your Business Email walks through all of it, one layer at a time, in plain English. The book starts with the foundations: how email actually moves between servers, what the sending and receiving protocols do, and how the modern email security infrastructure was built on top of a system that was never designed with security in mind. From there it covers the practical decisions every business owner faces: choosing a provider, setting up addresses and naming conventions, managing aliases and shared mailboxes, choosing between email clients, and organizing your inbox in a way that holds up over time.The second half covers what every executive should understand about email risk. How spam actually works and why it is so hard to stop permanently. How phishing has evolved and what the current attacks look like. What multi-factor authentication does at a technical level and why the configuration details matter. How to set up auto-responses, forwarding rules, and signatures properly. What email policies are worth putting in writing and which ones tend to get ignored.The final chapter is a practical toolkit for CEOs: the questions to ask your I.T. team, the records to check on your own domain, and the policies to have in place before you need them.IT Support 101 Inc. is an independent advisory firm working exclusively with business owners and executive teams on the technology decisions they cannot afford to get wrong. No commissions. No vendor relationships. Just clear, honest advisory work on your side of the table. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Paperback. Zustand: new. Paperback. On a Wednesday afternoon in November, a distribution company's order management system went down. Three hours later, it was still down. By the end of the day, the I.T. team had a fix. The CEO had a different problem: fourteen customers had called to ask where their orders were, two had emailed to say they were moving to a competitor, and the sales team had stopped quoting new business because they could not access pricing data.The system was back online by five o'clock. The cost of those three hours was not on any invoice.That is the problem this book addresses. Downtime has a direct cost that most businesses can calculate, roughly: the revenue that stops while systems are down. What most businesses have never calculated is everything else. The staff hours spent waiting, workarounds, and manual workaround documentation. The customers who never complain but simply do not come back. The deals that do not close because someone needed data they could not access. The reputation damage that shows up in customer conversations six months later. The regulatory exposure when a system failure intersects with a compliance requirement.The Real Costs of Downtime walks through the full picture of what a system failure actually costs a business, from the direct and immediate to the indirect and long-term. It covers the most common causes of downtime and what each one typically costs to recover from. It explains how to calculate your own downtime exposure, what a downtime budget actually looks like, and how to read a service level agreement without being misled by the numbers.It also covers something most I.T. conversations miss entirely: what to do while systems are down. Communications. Customer management. Staff direction. The decisions that cannot wait for the system to come back online. The CEOs who handle outages well are almost never the ones with the best technology. They are the ones with a plan.This is not a book about preventing every outage. That is not possible. It is a book about understanding what outages actually cost, making better decisions about where to invest in resilience, and being ready when something goes wrong, because something always does.IT Support 101 Inc. is an independent advisory firm working exclusively with business owners and executive teams on the technology decisions they cannot afford to get wrong. No commissions. No vendor relationships. Just clear, honest advisory work on your side of the table. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Paperback. Zustand: new. Paperback. You protect your data and your money. Who is protecting the building? Most owners think about security only after something has already gone missing. A pallet walks off the loading dock. A laptop disappears over a weekend. A delivery is disputed and there is no way to prove what happened. By then the question is not how to prevent it, but how to recover from it. This book is about the other path, the one where you look at the building before it teaches you a lesson. Written for owners, executives, and CEOs with no technical background, this guide covers the part of your business you can see and touch and yet never quite look at. The doors. The locks. The cameras you do not have, or the ones pointed at the wrong thing. The room where your servers sit, holding every record your company depends on, protected by a door anyone could open. The alarm system you trust completely because a salesman told you to. In plain language, with no jargon, it explains what cameras, access control, alarms, and locks really do, and why they matter more than most owners realize. You will learn why physical access to a server can quietly defeat every digital safeguard you paid for, why the most valuable thing a camera does is protect you from liability rather than catch a thief, and why the gap an alarm installer left on your upper floor could let someone empty the place without ever tripping a sensor. Inside, you will learn how to: Protect your server room, finance records, and backups the way they deserveUnderstand why a camera system pays for itself through liability, not just theftChoose cameras, locks, and access control without getting lost in the jargonWalk through an alarm layout and catch the gaps an installer can missSpot the stranger nobody stops, and build a badge habit that actually worksBuild a practical security plan in phases you can actually afford You do not have to do everything at once, and you do not have to spend a fortune. You have to start before an incident starts for you. By the end of this book you will walk your own premises and see it the way someone with bad intentions already does. Part of the Everything A CEO Needs To Know About I.T. series from IT Support 101 Inc. Plain English. No geek speak. No experience required. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Paperback. Zustand: new. Paperback. The bus factor is a count. The number of people who would need to become unavailable before a function, a department, or an entire business stops working. A bus factor of one means a single person is the only thing standing between normal operations and a serious problem. In most small and mid-sized businesses, that person is either a long-tenured employee nobody has ever cross-trained, a technical contractor who set something up years ago and never fully handed it over, or the owner.Usually the owner.This book is about finding those single points of failure before they find you.Inside, you will learn how to run a bus factor audit on your own business, covering the five categories where single-person dependencies most often hide: knowledge, relationships, access, skill, and decisions. You will learn the specific patterns that create bus factor problems in growing businesses, why they are almost impossible to see from the inside, and what a practical fix actually looks like for each category.You will also get a straight look at your own role. Most owners discover, when they actually count, that more decisions route through them than they realized, that more relationships are held exclusively by them than they should be, and that the team has been quietly working around a bus factor problem the owner was the last to notice.The book covers documentation, cross-training, delegation, departing employees, vendor dependencies, sudden unavailability, and the connection between bus factor and business valuation. It closes with a 30-day action plan that turns the findings from the audit into a specific sequence of steps.IT Support 101 Inc. is an independent advisory firm working exclusively with business owners and executive teams on the technology and operational decisions they cannot afford to get wrong. No commissions. No vendor relationships. Just clear, honest advisory work on your side of the table. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…