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Zustand: New. The organisation and management of health care services is a central theme within public policy across the post-industrial world. This book provides a critical overview of the key challenges facing health care policy makers, managers and professionals in ma.

paperback. Zustand: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date: December 2012 Pages: 124 Language: Chinese in Publisher: organization and management of health services in the Chinese People's University Press has become a central issue of public policy in the post-industrial era. Population. socio-economic and technical changes to the policy-makers and health care professionals bring challenges in modern society. in order to provide accessible. high-quality and cost-effective medical and health services. they faced continuing pressure to reorganize health care organizations. Medical management Renditions: medical and health services management Introduction to the major problems facing medical and health policy-makers. managers and professionals in the design and management of health services. service design process The four core issues of the management of the organization's internal relations. understanding and evaluation of the quality of service for healthcare consumers. the use of an integrated and holistic view to analyze the importance of health services provided. Contents: 1.2 1.1 Introduction Chapter 1 the subject of health policy health policy eternal theme 1.3 Governance and Accountability 1.4 competition and cooperation: the organization's efficiency and the effect of 1.5 Patient Empowerment: Chapter 2 medical services enhance patient-centered service design 2.1 Introduction 2.2 Design of the strategic significance of 2.3 design understanding design background factors 2.4 2.5 design Chapter 3 of the design process 2.6 differences and QOS 2.7 2.8 NHS strategic approach to service design service structure: understanding the organization of internal relationships and networks 3.1 understanding of the health service system market 3.4 Introduction 3.2 hierarchy. market and network: the organization of health service system method 3.3 understand the healthcare network 3.5 Healthcare in Chapter 4 of the market and network management organization services: management services for inter-organizational 4.1 Introduction 4.2 Health care organizations various relationships between primary and secondary care relationships defined 4.3 Management: Conflict or Cooperation? 4.4 the development of primary health care relationships: isolated or integrated? 4.5 the relationship between patients and organizations: rejection or authorization? 4.6 healthcare relationship management: 5.1 Introduction 5.2 Consumer organizations. professionals and patients to understand the consumers of health care services and healthcare 5.3 consumer services 5.4 Cognitive consumers 5.5 healthcare providers choose 5.6 6.4 TV consumers of changes in the consumption of health care: the service process 5.7 service environment 5.8 5.9 Conclusion Revelation of health care providers in Chapter 6 6.1 Introduction 6.2 Learning 6.3 expectations formation 6.5 Internet give consumers the right to expect consumers 6.6 for medical care providers Revelation 6.7 Conclusion Chapter 7 the healthcare consumers Assessment 7.1 Introduction 7.2 Why measure patient satisfaction? 7.3 patient satisfaction measurement 7.4 patient satisfaction defined and its relationship with other factors: What is being measured? 7.6 patient satisfaction dimension of the concept of the relationship between the 7.5 factors: what should be measured? 7.7 patient satisfaction measurement: how to measure? 7.8 Quality of Service Checklist 7.9 response bias Chapter 8 Conclusion: multiple perspectives 8.4 8.3 8.1 Introduction 8.2 service cycle: the integration of the service process design: integration service structure: Management within the organization to meet the performance expectations 8.5 service consumption: Evaluation: Evaluation of consumer satisfaction from patients to consumers 8.6 Service 8.7 Strategic Relationship Management: towards the success of the service supplyFour Satisfaction guaranteed,or money back.…

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