Sanders (Mehr als 110.000 Ergebnisse)

Paperback. Zustand: Very Good. BCM1601. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardback. Zustand: Very Good. Develop standard-setting customer service Based on the best-selling book Fabled Service by Betsy Sanders This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Create great service that gets customers talking.…

Hardback. Zustand: Good.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Acceptable. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Good.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Good. Megan Kimble was traveling a long way to find the next chapter in her life, one that would not include her brother, Matt. Losing him now was tragic, even more so since she had finally freed herself from the abuse and the shame of a bad marriage. She had spent years hiding things from Matt, so he wouldn't know about her horrible life. Keeping her secret world of bruises, cuts, and broken bones, much like the one she now sported with a large white cast. Dealing with her loss was hard, but, now she was thinking of taking over Matt's new business venture. This could be the fresh start she needed, a new town, a new place to forget the pain and maybe she could learn to trust again. Todd Jordan was a successful businessman, who had once lost it all, and now he had just lost his best friend and business partner. But, then she came into town broken and scared, and for the first time in a long time he was looking forward to his future. Breaking down Megan's barriers would take patience and strength, and he would need that strength to keep what he loves safe.…

Paperback. Zustand: Fair. Under normal circumstances bohemian, skint Izzie would never have met Maddy, a Gucci-clad, Beemer-driving urbanite. But when they are dumped in the English countryside, fish out of water, with five young children between them, they discover a shared hatred of ghastly ladies' lunches and a longing for the mucky London streets and residents' parking permits they've left behind. Then a tragedy, and a chance discovery, leads Maddy and Izzie iinto a surprising new direction.…

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardback. Zustand: Good. Develop standard-setting customer service Based on the best-selling book Fabled Service by Betsy Sanders This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Create great service that gets customers talking.…

Paperback. Zustand: Good. Dancing With Tex: The Remarkable Friendship To Save The Whooping Cranes brings a true environmental story to life about the power of friendship in saving the Whooping Cranes from extinction. Tex is a rare Whooping Crane from Texas who believes she belongs with people. George is a young man from Canada, who wants to save the cranes. Together, Tex and George become dancing partners over six years to help Tex lay a fertile egg. Ultimately, Tex's chick made a difference in keeping the Whooping Crane alive on earth. But it wasn't easy. Since Tex was raised by her zookeeper, Fred, and she didn't see another bird for her first sixteen days, she believes her real family is people. The big problem is: scientists need Tex to lay a fertile egg, and she refuses to be near other birds. Meanwhile, two college buddies, George Archibald and Ron Sauey, decide to do something no one has ever done before -- create a place to protect all fifteen species of cranes. It becomes The International Crane Foundation in Baraboo, Wisconsin. After collecting 14 different species of cranes, they're missing the rarest type of all: the Whooping Cranes. Eventually, George and Ron manage to bring two Whooping Cranes, Tex and Tony, to their place. They know all cranes choose a dancing partner before laying an egg. Tex won't dance with Tony. Will she dance with George? How can George help her lay an egg? What happens when everything keeps going wrong? As our planet faces ongoing environmental concerns, Dancing With Tex demonstrates the importance of caring for our endangered species. Author Lynn Sanders and illustrator Sergio Drumond beautifully capture an exciting event in history. It made national news in 1982 on the Johnny Carson show, and deserves to be known by children everywhere. Added bonuses include an introduction, useful scientific vocabulary words, questions & answers, and a behind the scenes closing. This inspiring, dramatically illustrated story makes a memorable gift for children young and old. A testimony to how faith, belief and perseverance can make our dreams come true. Drumond, Sergio (illustrator). …

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Sanders, Dave (illustrator).

Hardback. Zustand: Very Good.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Very Good.

Paperback. Zustand: Very Good.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Sharp, Rebecca (illustrator).

Paperback. Zustand: Very Good. Examines the work of the American black theatre's five most productive playwrights: Willis Richardson, Randolph Edmonds, Langston Hughes, LeRoi Jones, and Ed Bullins. Sanders sees the history of black theater as the process of creating a black stage reality while at the same time transforming conventions borrowed from white European culture.…